Patient Access Manager-West Market

Essentia Health; Fargo (ND); Hybrid; USD 109,599,000 - 164,273,000; Full time

Job summary

Essentia Health in Fargo, ND, is seeking a leader to oversee daily administrative operations within the REGISTRATION - EH SS department. You will ensure timely, high-quality patient access processes, maintain staffing levels, and drive development opportunities for staff while safeguarding patient-centered care.

Required: 3 years of healthcare operations leadership and an Associate’s degree or higher, with a bachelor’s degree to be pursued within two years.

Qualifications

• 3 years’ leadership experience in healthcare business operations in a clinic or hospital setting.
• Experience collaborating with stakeholders by attending requested meetings and project workgroups to support acquisitions and new service lines.
• Develop growth opportunities for staff and balance FTEs based on volumes and performance.

Responsibilities

• Manages all performance indicators and standard of work tools.
• Collaborates and communicates with stakeholders through meetings and project workgroups to provide standard of work knowledge.
• Ensures growth opportunities for staff and balances FTEs according to volumes and performance development.
• Assists directors, operation managers, administrative operations and other stakeholders as applicable.
• Completes projects as assigned.

Skills

Leadership

Healthcare operations

Staff development

Education

Associate’s degree or higher

Bachelor’s degree within two years

Job description

Building Location:

32nd Avenue Building

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position oversees the daily administrative operations and activities of assigned department(s). Ensures the timeliness, quality, and integrity of systems and patient access processes in a manner that is both patient-centered and respectful of all customers and stakeholders. Maintains optimum patient care systems, including staffing, scheduling, general resource allocation, and communication systems. Responsible for ensuring adequate staffing levels based on volumes and provides development opportunities for staff.

Education Qualifications:

Key Responsibilities:

• Manages all performance indicators and standard of work tools
• Collaborates and communicates effectively with all stakeholders by attending all requested meetings, project workgroups and other collaboration efforts to provide necessary standard of work knowledge during development of acquisitions and new service lines
• Ensures growth opportunities for staff, balances FTEs in accordance with volumes and performance development for staffing
• Assists directors, operation managers, administrative operations and other stakeholders as applicable
• Completes projects as assigned

Required Qualifications:

• 3 years’ leadership experience in healthcare business operations experience in a clinic or hospital setting, or related healthcare industry including demonstrated leadership ability

Educational Requirements:

• Associate’s degree or higher. Must obtain bachelor’s degree within two years of hire or transfer date.

Licensure/CertificationQualifications:

FTE:

1

Possible Remote/Hybrid Option:

Shift Rotation:

Day Rotation (United States of America)

Shift Start Time:

Shift End Time:

Weekends:

Holidays:

No

Call Obligation:

No

Union:

Compensation Range:

$38.22 - $57.33Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].