Patient Access Representative - Casual

Essentia Health; Virginia (IL); On-site; USD 32,000 - 42,000; Part time

Job summary

Essentia Health - Virginia Clinic seeks a Patient Access role to greet and register patients, collect demographics and financial details, and coordinate scheduling. You will liaise with Virtual Registration Representatives and Patient Schedulers to ensure accurate data for care and billing, while maintaining high quality customer service.

Preferred candidates have prior Patient Access or Scheduling experience and may pursue certification within six months of hire.

Qualifications

• Interviews patients to obtain complete demographic and financial details.
• Provides courteous, professional registration and customer service.
• Manages miscellaneous clerical tasks and scheduling per guidelines.

Responsibilities

• Interviews patients to obtain demographic and financial information for registration and billing.
• Obtains insurance cards and updates patient information in the medical record.
• Collects patient co-payments, reconciles cash, and reports deposits.
• Maintains work queues and assists with scheduling follow-ups.
• Answers calls, schedules appointments, and supports clinical team as needed.
• Sanitizes equipment and restocks supplies.
• Performs other clerical duties as assigned.

Skills

Customer service

Patient interviews

Job description

Building Location:

Virginia Clinic

Department:

1006160 REGISTRATION - EH SS

Job Description:

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing.

This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician’s order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Education Qualifications:

Key Responsibilities:

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications:

• Previous Patient Access Representative or Patient Scheduler experience
• Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date

FTE:

0

Shift Rotation:

Day Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Union:

DC AFSCME Local 3454 Virg Clinic (DCAVA)

Compensation Range:

Employee Benefits at Essentia Health:At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].