Patient Access Representative III

Baptist-Health; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Baptist Health in Saint Augustine is seeking a patient access team member to register patients accurately and efficiently across multiple systems, including face-to-face and telephonic encounters.

The role supports on-call rotations and requires flexibility to work on a rotating schedule, traveling regionally to cover four Baptist facilities while maintaining HIPAA compliance and accurate documentation.

Qualifications

• Registers patients accurately and efficiently across multiple systems.
• Maintains patient privacy in accordance with HIPAA guidelines.
• Cross-trained to work in multiple patient access areas.

Responsibilities

• Registers patients accurately and efficiently • Utilization of multiple systems and interfaces.
• On Call Team during week-long rotations • Flexibility to work on a rotating schedule.
• Maintains professional relationships with clinical and non-clinical team members.

Skills

Patient registration

HIPAA compliance

Customer service

Tools

EHR systems

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Registers patients accurately and efficiently • Utilization of multiple systems and interfaces • Cross-Trained in order to work in multiple patient access areas • Maintains service excellence to patients and visitors for face-to-face and telephonic encounters • Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) • Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO • Maintains a professional relationship with all clinical and non-clinical team members • Able to articulate compliance documentation and ensure completion of required patient consent forms • Maintains patient privacy in accordance with HIPAA guidelines • On Call Team during week-long rotations • Flexibility to work on a rotating schedule • Responsible for selecting a region containing 4 Baptist Facilities and traveling to assignments within • Responsible for coaching team members and providing quality feedback to increase compliance and accuracy.Primary Location:Saint Augustine - Main Building Freestanding ED