Patient Access Representative II, Nassau Crossing FT Nights

BHS; Yulee (FL); On-site; USD 36,000 - 62,000; Full time

Job summary

Baptist Health in Nassau Crossing, Nassau County, FL seeks a patient access specialist to register patients accurately and efficiently across multiple front-desk interfaces. The role supports service excellence for patients and visitors in a fast-paced environment.

The position requires strong communication, attention to detail, and the ability to work with cross-functional teams while adhering to EMTALA, AHCA, JCAHO, and HIPAA regulations in the ED setting.

Qualifications

• Register patients accurately and efficiently.
• Work across multiple patient access areas using various systems and interfaces.
• Maintain patient privacy in accordance with HIPAA guidelines.
• Understand EMTALA, AHCA, and JCAHO requirements.

Responsibilities

• Register patients accurately and efficiently.
• Utilize multiple systems and interfaces.
• Cross-train to work in multiple patient access areas.
• Maintain HIPAA privacy and patient confidentiality.
• Provide excellent service to patients and visitors in person and over the phone.

Skills

Patient registration

Multisystem usage

Customer service

HIPAA compliance

Tools

EHR systems

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Registers patients accurately and efficiently Utilization of multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintains service excellence to patients and visitors for face-to-face and telephonic encounters Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.) Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintains a professional relationship with all clinical and non-clinical team members Able to articulate compliance documentation and ensure completion of required patient consent forms Maintains patient privacy in accordance with HIPAA guidelines

Primary Location:

Nassau Crossing - Main Building Freestanding ED