Patient Access Representative II, PRN, Baptist South

135 Baptist Health System, Inc.; United States; On-site; USD 25,000 - 30,000; Part time

Job summary

Baptist Health is hiring a Patient Access Representative II in Jacksonville, FL for a PRN role requiring full availability including nights and weekends.

The position supports patient access with accurate registrations, multi-system usage, and cross-training across patient access areas while ensuring HIPAA compliance and privacy.

Qualifications

• 1–2 years customer service experience required.
• 1–2 years healthcare experience preferred.
• 1–2 years insurance experience preferred.
• High School Diploma required.

Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters.
• Contributes to PAS goals as defined annually (Collections, Palm Scanning, etc.).
• Understands State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non-clinical team members.
• Articulates compliance documentation and ensures completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.

Skills

Customer service

Healthcare experience

Insurance experience

Communication skills

Education

High School Diploma

Job description

About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist South is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN opportunity. Full availability required, including nights and weekends.

Patient Access Representative II, Job Responsibilities:

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred

Education & Credential Requirements:

• High School Diploma Required

Primary Location:

South - Main Building

Baptist Health’s care for the community spans generations. Together, we’re the largest group of people in Northeast Florida focused on innovative health care for patients, improving the health equity of our neighbors, and creating a welcoming workplace for team members where everyone’s voice is heard.