Patient Access Representative II, PRN, Baptist South

Baptist Health; Jacksonville (FL); On-site; USD 30,000 - 45,000; Part time

Job summary

Baptist Health, a faith-based health system in Jacksonville, is looking for a Patient Access Representative II. This PRN role requires full availability, including nights and weekends. You will ensure patients are registered accurately while maintaining exceptional service.

The ideal candidate has 1-2 years of customer service experience and must hold a High School Diploma.

Join us in providing top health care in Northeast Florida!

Qualifications

• 1-2 years of customer service experience required.
• 1-2 years of healthcare experience preferred.
• 1-2 years of insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Contributes to PAS goals as defined annually.
• Maintains service excellence to patients for all encounters.
• Ensures compliance with HIPAA guidelines.

Skills

Customer Service Experience

Healthcare Knowledge

Insurance Knowledge

Education

High School Diploma

Job description

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith‑based, not‑for‑profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Position

Baptist South is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN opportunity. Full availability required, including nights and weekends.

Job Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross‑trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters.
• Contributes to PAS goals as defined annually (Collections, Palm Scanning, etc.).
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO.
• Maintains a professional relationship with all clinical and non‑clinical team members.
• Able to articulate compliance documentation and ensure completion of required patient consent forms.
• Maintains patient privacy in accordance with HIPAA guidelines.

Experience Requirements

• 1‑2 years Customer Service Experience Required.
• 1‑2 years Healthcare experience Preferred.
• 1‑2 years Insurance experience Preferred.

Education & Credential Requirements

• High School Diploma Required.

Primary Location: South - Main Building.