Patient Access Representative II, PRN, Baptist South

Baptist Medical Center Jacksonville; Jacksonville (FL); On-site; USD 30,000 - 40,000; Part time

Job summary

Baptist Medical Center Jacksonville is seeking a Patient Access Representative II to join their team in Jacksonville, FL. This role is a PRN opportunity requiring full availability, including nights and weekends.

The ideal candidate will register patients accurately, maintain service excellence, and comply with various state and federal regulations. A high school diploma is required along with customer service experience.

Qualifications

• 1–2 years customer service experience required.
• 1–2 years healthcare experience preferred.
• 1–2 years insurance experience preferred.

Responsibilities

• Registers patients accurately and efficiently.
• Utilization of multiple systems and interfaces.
• Cross-trained in order to work in multiple patient access areas.
• Maintains service excellence to patients and visitors.
• Contributes to PAS goals as defined annually.
• Possesses a strong understanding of state and federal regulations.
• Maintains a professional relationship with all team members.
• Able to articulate compliance documentation.
• Maintains patient privacy in accordance with HIPAA.

Skills

Customer Service Experience

Healthcare Experience

Insurance Experience

Compliance Documentation

HIPAA Guidelines Knowledge

Education

High School Diploma

Tools

Multiple Systems and Interfaces

Job description

Baptist South is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN opportunity. Full availability required, including nights and weekends.

Patient Access Representative II, Job Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross‑Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face‑to‑face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non‑clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements

• 1–2 years Customer Service Experience Required
• 1–2 years Healthcare Experience Preferred
• 1–2 years Insurance Experience Preferred

Education & Credential Requirements

• High School Diploma Required

License and Certification

• Driver's License - DMV

Location

South - Main Building
14550 Old St Augustine Rd
Jacksonville, Florida, 32258