Patient Access Representative II, PRN, Baptist Clay

Baptist Health System, Inc.; Jacksonville (FL); On-site; USD 33,000 - 42,000; Part time

Job summary

Baptist Health System, Inc. in Jacksonville, FL is hiring a Patient Access Representative II for the Clay Main Building on a PRN, varied shifts basis. You will register patients accurately and use multiple systems to support front-end access.

This role requires 1-2 years in customer service, healthcare, and insurance, plus a High School Diploma. You will help ensure HIPAA privacy and compliance with EMTALA, AHCA, and JCAHO while delivering excellent service to patients and visitors.

Qualifications

• 1-2 years of customer service experience required.
• 1-2 years of healthcare experience required.
• 1-2 years of insurance experience required.
• High School Diploma required.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for patients and visitors face-to-face and by phone.
• Ensures compliance with EMTALA, AHCA, and JCAHO.
• Maintains patient privacy in accordance with HIPAA.

Skills

Customer Service

Healthcare experience

Insurance knowledge

Education

High School Diploma

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.Baptist Clay is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN, various shifts opportunity.Patient Access Representative II, Job Responsibilities:Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelinesExperience Requirements:1-2 years Customer Service Experience Required1-2 years Healthcare experience Required1-2 years Insurance experience RequiredEducation & Credential Requirements:High School Diploma RequiredPrimary Location:Clay - Main Building