Patient Access Representative II, PRN, Baptist Clay

Baptist Medical Center Jacksonville; Alaska; On-site; USD 28,000 - 44,000; Full time

Job summary

Baptist Clay is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN, various shifts opportunity.

You will register patients accurately, use multiple systems, and cross-train to work across patient access areas while maintaining exceptional service during in-person and phone interactions. Knowledge of EMTALA, AHCA, and JCAHO is valued.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience Required.
• 1-2 years Insurance experience Required.

Responsibilities

• Registers patients accurately and efficiently.
• Utilizes multiple systems and interfaces.
• Cross-trained to work in multiple patient access areas.
• Maintains service excellence for face-to-face and telephonic encounters.
• Adheres to HIPAA guidelines and protects patient privacy.

Skills

Customer service experience

Healthcare experience

Insurance experience

Education

High School Diploma

Job description

Baptist Clay is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a PRN, various shifts opportunity.

Patient Access Representative II, Job Responsibilities:

Registers patients accurately and efficiently

Utilization of multiple systems and interfaces

Cross-Trained in order to work in multiple patient access areas

Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Maintains a professional relationship with all clinical and non-clinical team members

Able to articulate compliance documentation and ensure completion of required patient consent forms

Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

1-2 years Customer Service Experience Required

1-2 years Healthcare experience Required

1-2 years Insurance experience Required

Education & Credential Requirements:

High School Diploma Required

Education Required

High School

Experience

• Insurance Experience
• Customer Service Experience

License and Certification

• Driver's License - DMV

Location

Baptist Clay
1771 Baptist Clay Dr
Fleming Island, Florida, 32003

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.