Patient Access Representative II, Full-Time, ED St. Johns

BHS; Saint Augustine (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Baptist Health in Saint Augustine, FL seeks a Patient Access Representative II to join the PAS team in Jacksonville area. You will register patients, work across multiple systems, and support access across departments.

The role requires 1–2 years of customer service and healthcare/insurance exposure, with a high school diploma. On-site schedule Thu-Sat, evening shift, with HIPAA and EMTALA compliance emphasized.

Qualifications

• 1-2 years Customer Service Experience
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred
• High School Diploma Required

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Posesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Skills

Customer Service

Healthcare Experience

Insurance Experience

Education

High School Diploma

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist ED St. John's is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a Fulltime opportunity, Thursday - Saturday, 6:45pm - 7:15am.

Patient Access Representative II,Job Responsibilities:

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

ExperienceRequirements:

• 1-2 years Customer Service Experience Required
• 1-2 years Healthcare experience Preferred
• 1-2 years Insurance experience Preferred
• High School Diploma Required

Primary Location:

Saint Augustine - Main Building Freestanding ED