Patient Access Representative II, ED

Sutter Health; Sacramento (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

SMCS-Sutter Med Center - Sacramento is seeking an empathetic front-end role to greet patients and collect information for registration and financial clearance. You will ensure a smooth check-in and accurate data entry, acting as the face of the hospital at the point of service.

The position emphasizes customer service and knowledge of Sutter Health system resources. One year of relevant experience and a GED are typical requirements; the role involves asynchronous and varied shifts with a per

Qualifications

• Experience in patient access and financial clearance in hospital settings.
• Understanding of medical terminology and insurance processes.
• Familiarity with EMTALA and consent laws.
• Ability to manage multiple tasks in a fast-paced environment while maintaining data integrity.

Responsibilities

• Register patients and collect information for registration and financial clearance.
• Greet patients and families and assist with service delivery processes.
• Navigate patient registration and accounting systems and ensure data accuracy.
• Communicate effectively with patients and staff to resolve issues and questions.

Skills

Patient access

Insurance knowledge

EMTALA knowledge

Data entry

Communication skills

Education

GED

Job description

Schedule

Per Diem/Casual

We are so glad you are interested in joining Sutter Health!

Organization

SMCS-Sutter Med Center - Sacramento

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem-solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Rotating Weekends

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.01 to $40.61 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.