Patient Services Representative II, Neurosurgery

Sutter Health; Modesto (CA); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Benefits

Job summary

SGMF-Sutter Gould Med Foundation in Modesto, CA is seeking a patient access representative to greet and check-in patients, verify information, schedule appointments, and update the EHR. You will collect insurance and payment forms and help patients complete intake documents, while ensuring privacy and regulatory compliance.

Responsibilities include assisting staff, coordinating with providers, and traveling between Modesto and Turlock as needed.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Knowledge of insurance policies, patient billing, and PHI privacy.

Responsibilities

• Greet and check-in patients; verify information.
• Schedule appointments and update EHR.
• Collect payments and complete healthcare forms.
• Maintain PHI privacy and assist other staff.
• Travel between Modesto and Turlock as needed.

Skills

Insurance knowledge

Billing

Data interpretation

Communication skills

Time management

Microsoft Office

Team player

PHI privacy

Education

HS Diploma

Tools

Microsoft Office Suite

EHR software

Job description

We are so glad you are interested in joining Sutter Health!

Organization:

SGMF-Sutter Gould Med Foundation

Position Overview:

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Job Description :

EDUCATION:

• Equivalent experience will be accepted in lieu of the required degree or diploma.
• HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:

• 1 year of recent relevant experience.

SKILLS AND KNOWLEDGE:

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

TRAVEL:

• Travel required as needed between Modesto and Turlock locations..

Job Shift:

Days

Schedule:

Full Time

Shift Hours:

8

Days of the Week:

Monday - Friday

Weekend Requirements:

Occasionally

Benefits:

Yes

Unions:

No

Position Status:

Non-Exempt

Weekly Hours:

40

Employee Status:

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $26.06 to $36.48 / hour

The posted pay range is based on the position’s primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.