Patient Services Representative II, Rheumatology

Sutter Health; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

Sutter Health in the San Francisco Bay Area outpatient facility is seeking a Front Desk/Patient Services representative to greet patients, check-in, verify details, schedule appointments, and update the EHR to ensure smooth patient visits.

You will assist with intake forms, collect payments, maintain PHI privacy, and coordinate with care teams. The role requires clear communication, accuracy, and strong time management, with the ability to work independently and in a team.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures and patient billing.
• Ability to interpret data and instructions in various formats.
• Strong written and verbal communication skills.
• Good time management and organizational skills.

Responsibilities

• Greet and check-in patients.
• Verify information and schedule appointments.
• Update Electronic Health Record (EHR).
• Facilitate intake procedures and forms, including healthcare and insurance forms.
• Collect payments for services.
• Ensure PHI privacy and security.
• Orient/assist other staff as needed.

Skills

Insurance policies & procedures

Data interpretation

Written and verbal communication

Time management

Microsoft Office Suite

Teamwork & collaboration

PHI privacy

Problem solving

Education

HS Diploma or equivalent education/experience

Tools

Microsoft Office Suite

Job description

We are so glad you are interested in joining Sutter Health!

Organization

SPMF-Sutter Pacific Medical Foundation - South

Position Overview

Serves as the first point of contact for patients entering the medical facility. This job is intended for use by positions employed by an outpatient facility. Greets and checks-in patients, verifies information, schedules appointments, and updates Electronic Health record (EHR). Facilitates intake procedures such as completion of healthcare and insurance forms and collecting payments for services. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance and effective communication. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. May also be responsible for performing specific tasks and/or orient other staff to the department.

Education

Job Description:

• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.

Skills And Knowledge

• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
• Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
• Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
• Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
• Ensure the privacy of each patient’s Protected Health Information (PHI).
• Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.

The start time is expected to be between 8:30 AM - 9:30 AM

Job Shift

Days

Schedule

Full Time

Shift Hours

8

Days Of The Week

Monday - Friday

Weekend Requirements

None

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $32.16 to $45.02 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.