Registration Clerk

Sutter Health; City of Auburn (NY); On-site; USD 38,000 - 46,000; Part time

Job summary

SAFH-Sutter Auburn Faith Hospital, part of Sutter Health, seeks a patient access representative in Auburn, NY. You will greet patients, collect data for registration and financial clearance, and support service delivery in a fast-paced hospital setting.

Strong communication and data-entry skills are essential; bilingual abilities are preferred. The posted pay range is $27.55–$33.58 per hour, with benefits in the comprehensive rewards program.

Qualifications

• HS Diploma or equivalent; experience in hospital/clinic environment preferred.
• Financial counseling or patient access experience preferred; knowledge of insurance terminology is a plus.
• Fluency in English and another language preferred; ability to work with confidential information.

Responsibilities

• Serve as face-to-face contact for patients and collect necessary information for registration and financial clearance.
• Register patients and verify data across multiple computer systems and payer websites.
• Provide excellent customer service, maintain data accuracy, and support efficient patient flow.

Skills

Customer service

Communication skills

Multilingual

Data entry

Time management

Education

HS Diploma

Associate's or equivalent education/experience

Tools

Patient registration systems

Accounting systems

Payer websites

Job description

Open Part-time 27.55–33.58 USD per hour as stated in the posting

Pay Range is $27.55 to $33.58 / hour

About this job

We are so glad you are interested in joining Sutter Health!

Organization:

SAFH-Sutter Auburn Faith Hospital

Position Overview:

Serves as the face to face point of contact for the patient at a client location. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long‑term MFSS vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Participates in programs and in using tools in support of building a high performance culture via the standard MFSS responsibilities (e.g. performance measurement, people development, customer relationship management, etc.).

Job Description:

EDUCATION Equivalent experience will be accepted in lieu of the required degree or diploma.

• HS Diploma
• Associate's or equivalent education/experience

PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:

• Experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two years Completion of regulatory/mandatory certifications and skills validation competencies preferred

SKILLS AND KNOWLEDGE

• General knowledge of patient access financial counseling functions in acute and non-acute settings preferred Working knowledge of medical terminology desired
• Working knowledge and understanding of insurance terminology desired EMTALA and Consent Laws knowledge Licensure
• Excellent time management skills and the ability to manage frequent in‑person patient contacts while effective maintaining and documenting data in the patient registration systems
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently
• Excellent verbal and written communication and active listening skills
• Interpersonal skills necessary in dealing with internal and external customers
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter Health
• Accuracy and attentiveness to detail required
• Strong decision making and problem solving skills
• Must be able to set and organize own work priorities, and adapt to change
• Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
• Ability to meet or exceed targeted customer service, productivity and quality standards
• Fluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population
• Requires the ability to work with and maintain confidential information

Job Shift:

Varied

Schedule:Shift Hours:

8

Days of the Week:

Variable

As Needed

No

Unions:

Yes

Position Status:

Non-Exempt

Weekly Hours:

0

Employee Status:

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.