Patient Access Representative I – Patient Financial Assistance

Jobtailor; Jackson (TN); On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor is seeking a dedicated Patient Access/Financial Clearance associate in a healthcare setting. You will pre-register and register patients, verify complex insurance details, and explain government programs to families.

You will coordinate referrals, obtain authorizations, and complete medical necessity checks, resolving issues while maintaining queues and daily records. The role requires clear communication with patients and staff, collaboration across departments, and a proactive

Qualifications

• High School graduate or equivalent required.
• 1–2 years healthcare or related experience preferred.
• Ability to complete pre-registration, registration, insurance verification, benefits verification, certification, referral management, patient liability collections, and medical necessity checks.
• Ability to interview patients and guarantors to obtain financial assistance screening information.
• Ability to verify eligibility and benefit levels.
• Ability to coordinate referrals and obtain treatment authorizations.
• Ability to communicate financial information clearly to patients, guarantors, and family members.

Responsibilities

• Complete the financial clearance process within Patient Access Services.
• Create a positive first impression of WTH’s services for patients, families, and external customers.
• Pre-register and register patients.
• Verify insurance, benefits, eligibility, group and ID numbers, and billing addresses.
• Conduct financial screenings and refer accounts for financial counseling or eligibility assessments.
• Inform families about government and financial assistance programs.
• Coordinate referrals and obtain treatment authorizations.
• Complete medical necessity checks and refer denied or failed cases to the designated area.
• Maintain daily work queues and correspondence according to department guidelines.
• Advise the next-level leader about possible postponements or deferrals of unapproved elective or non-emergent admissions.
• Maintain accurate pre-processing files.
• Investigate, resolve, and document patient problems.
• Collaborate with medical staff, nursing, ancillary departments, insurance payers, and external sources

Skills

Patient Registration

Insurance Verification

Financial Clearance Process

Referral Management

Medical Necessity Checks

Education

High School Diploma or equivalent

Tools

Certification

Job description

• Complete the financial clearance process within Patient Access Services
• Create a positive first impression of WTH’s services for patients, families, and external customers
• Pre-register and register patients
• Verify insurance, benefits, eligibility, group and ID numbers, and billing addresses
• Conduct financial screenings and refer accounts for financial counseling or eligibility assessments
• Inform families about government and financial assistance programs
• Coordinate referrals and obtain treatment authorizations
• Complete medical necessity checks and refer denied or failed cases to the designated area
• Maintain daily work queues and correspondence according to department guidelines
• Advise the next-level leader about possible postponements or deferrals of unapproved elective or non-emergent admissions
• Maintain accurate pre-processing files
• Investigate, resolve, and document patient problems
• Collaborate with medical staff, nursing, ancillary departments, insurance payers, and external sources

Requirements

• High School Graduate, or equivalent
• 1-2 years of health care or related experience preferred
• Ability to complete pre-registration, registration, insurance verification, benefits verification, certification, referral management, patient liability collections, and medical necessity checks
• Ability to interview patients and guarantors to obtain financial assistance screening information
• Ability to verify eligibility and benefit levels
• Ability to coordinate referrals and obtain treatment authorizations
• Ability to communicate financial information clearly to patients, guarantors, and family members
• Licensure, registration, certification: N/A

Core Competencies

Demonstrates expertise in patient registration, insurance verification, and financial clearance processes while effectively communicating financial information to patients and families. Proficient in coordinating referrals and obtaining treatment authorizations within healthcare settings.

Highest-signal resume keywords

• Patient Registration
• Insurance Verification
• Financial Clearance Process
• Referral Management
• Medical Necessity Checks

Hard Skills

• Pre-Registration
• Registration
• Benefits Verification
• Certification
• Patient Liability Collections
• Financial Assistance Screening
• Eligibility Verification
• Treatment Authorization Coordination
• Medical Necessity Checks

Soft Skills

• Clear Communication
• Problem Solving
• Collaboration

Industry Keywords

• Patient Access Services
• Healthcare
• Financial Counseling
• Government Assistance Programs