Patient Access Services Lead

Kaiser Permanente; Kahului (HI); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Kahului seeks a Patient Access Services Coordinator to oversee patient registration and ensure operational efficiency. The role requires strong leadership skills and customer service expertise, with a minimum of three years in financial counseling or admissions. Responsibilities include staff scheduling, cash handling, and training personnel. A high school diploma is required, and the position emphasizes attention to detail and effective communication. This is a critical role in maintaining quality patient services.

Qualifications

• Minimum three years experience in financial counseling, admissions, or medical billing.
• Ability to provide culturally sensitive care and service.
• Demonstrated leadership skills and ability to communicate effectively.

Responsibilities

• Ensures adequate staff for Patient Access Services operations.
• Responsible for overall admitting functions including registrations.
• Prepares and maintains work schedules and timecards.

Skills

Interpersonal relations

Problem solving

Customer service

Leadership

Attention to detail

English communication

Education

High school diploma, GED, or equivalent

Tools

Word processing

Spreadsheet applications

Job description

Job Summary

Under indirect supervision, performs variety of patient registration, telephone, reception, cashiering and clerical duties; implements, maintains and assumes responsibilities of patient registration, insurance verification, notification & authorizations, and scheduling—ensuring adequate staff is available for operations; trains, orients, and monitors assigned Patient Access Services Clerk personnel and/or new employees in all duties and functions; reviews, audits, and corrects for completeness, accuracy and adherence to applicable policies and procedures as well as provides to staff and supervisor; researches and resolves problems; prepares, organizes, and conducts presentations, meetings; coordinates, plans, and monitors distribution of workload; prepares and maintains work schedules and assignments; prepares and codes timecards for managers approval, as needed; reviews, analyzes, and validates reports and other information using decision-making skills; collaborates with Financial Counselors and other team members on issues requiring shared accountability and/or decision making.

Essential Responsibilities

• Ensures that adequate staff is available for operations in all Patient Access Services (PAS) areas of responsibility.
• Responsible for overall admitting function of the facility/ clinic including but not limited to: registrations, insurance verification, etc.
• Prepares and maintains work schedules.
• Participates in training of personnel.
• Ensures registration data is complete and accurate.
• Participates in team meetings.
• Responsible for cash handling.
• Prepares various reports for financial teams, management and appropriate departments as needed.
• Prepares and codes timecards for each pay period for managers approval as needed.
• Performs other duties and accepts responsibility as assigned.

Basic Qualifications

Experience

• Minimum three (3) years financial counseling or admission and registration, and/or medical billing.

Education

• High school diploma, GED, or equivalent.

License, Certification, Registration

• N/A

Additional Requirements

• Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
• Demonstrated knowledge of and skill in customer service, interpersonal relations, oral communication, problem solving, quality management, results orientation, systems thinking, teamwork, written communication and leadership.
• Demonstrated knowledge of skill in leadership.
• Demonstrated knowledge of and skill in word processing and spreadsheet applications.
• Demonstrated ability to communicate well with co-workers, customers, outside vendors in person and on the telephone.
• Ability to read, write, speak and understand English.
• Ability to train others: giving and receiving instructions.
• Mathematical ability, attention to detail (e.g., organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications

• Knowledge of health insurance, managed care, and/or third party liability type insurance.
• Knowledge of Medicare and/or Medicaid payor guidelines.
• Knowledge of financial screening or medical billing processes.
• Knowledge of medical terminology.
• Post high school coursework in business or related field.