Patient Access Representative I

Sentara Healthcare Inc; Williamsburg (VA); Hybrid; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid time off

Parental leave

Military leave

Educational assistance

Student loan repayment

Voluntary benefits

Shift differentials

On-call pay

Overtime

Bonus opportunities

Job summary

Sentara Williamsburg Regional Medical Center in Virginia is hiring a Patient Access Representative (Part Time Rotating). The role handles patient registration, verifies identity, reviews schedules, scans documents, and enters data into the EHR.

Candidates should have a high school diploma; associate's or bachelor's degree can substitute for two years of experience. Base pay ranges $20.24–$30.25 hourly with benefits and advancement opportunities.

Qualifications

• Customer Service or Data Entry experience (2 years required).
• Proficient keyboarding skills (preferred).
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (preferred).
• Interpersonal skills and proper grammar, spelling and punctuation.

Responsibilities

• Verify patient identity and select the correct record during registration.
• Review schedules and physician orders to register for the appropriate service.
• Scan insurance cards, IDs, Living Wills, and POAs; enter data into the EHR.
• Explain and complete regulatory and compliance documents; collect co-pays and balances.
• Greet patients and families; answer questions; ensure arrival to the service area.
• May perform scheduling, pre-admission and discharge duties; provide updates to families.

Skills

Customer service

Data entry

Interpersonal skills

Attention to detail

Keyboarding

Medical terminology

Education

High School Diploma or equivalent

Associate's or Bachelor's degree in lieu of two years experience

Job description

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Part Time Rotating schedule

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Preferred)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

• shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities
• medical, dental, vision, life and disability insurance
• 401(k)/403(b) with employer match
• paid time off (vacation, sick time, and holidays)
• paid parental and military leave
• educational assistance or student loan repayment
• voluntary benefits