Patient Access Representative

Sentara Healthcare Inc; Charlottesville (VA); On-site; USD 28,000 - 42,000; Part time

Job summary

Sentara Rockingham Memorial Hospital is seeking a Part Time Weekend Patient Access Representative for the Main Hospital Imaging location in Charlottesville. The role involves patient registration, insurance verification, and handling co-pays, with weekend shifts between 7am and 11pm on Saturdays and Sundays.

Requirements include a High School Diploma or equivalent and at least 2 years of customer service or data entry experience; proficiency in keyboarding and basic privacy standards are

Qualifications

• High School Diploma or Equivalent (Required)
• Associates or Bachelor's degree can be considered in lieu of two years of experience
• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Responsibilities

• Register patients by verifying identity and selecting the correct patient record.
• Review schedules and physician orders to register the patient for the appropriate service.
• Scan insurance cards, IDs, Living Wills and POAs; enter demographics and insurance info in EHR.
• Explain and complete regulatory and compliance documents; protect privacy.
• Explain and collect co-pays and balances; process transactions securely.
• Greet patients and families; answer questions; guide to service areas.
• May perform scheduling, pre-admission and discharge duties; provide updates to families.

Skills

Customer Service

Data Entry

Keyboarding

Medical terminology

Interpersonal skills

Grammar & spelling

Education

High School Diploma

Associates or Bachelor’s degree acceptable in lieu of 2 years experience

Job description

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative - Part Time Weekend schedule

Part-time weekend coverage at the Main Hospital 2nd floor Imaging location. Must be available day shift or evening shift depending on department needs, between the hours of 7am - 11pm, every Saturday and Sunday. Possible shifts would be 7am-530pm and 1230pm-11pm.

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Martha Jefferson Hospital, located in Charlottesville, VA, is a Magnet status, 176-bed facility featuring all patient-friendly private rooms. Since its founding more than 100 years ago, Sentara Martha Jefferson has constantly evolved to meet the diverse healthcare needs of the patients who trust us with their care. Today, our vision is as clear as it was to our founders. We will continue to set the standard for clinical quality and personalized healthcare services. Our hospital offers specialized care in Cancer Care, Heart and Vascular, Neurology and Neurosurgery (including a Primary Stroke Center), Orthopedics, and Maternity.