Patient Access Representative

Sentara Health; Charlottesville (VA); On-site; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)/403(b) with employer match

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Educational assistance and studentloan

Employee discounts and tuition support

Job summary

Sentara Rockingham Memorial Hospital is seeking a Part Time Patient Access Representative for weekend shifts in Charlottesville, VA. The role involves patient registration, insurance verification, and collecting payments, with duties spanning scheduling, pre-admission, and discharge support as needed.

Prospective candidates should have a High School Diploma or equivalent; 2 years in Customer Service or Data Entry; strong keyboarding skills; and knowledge of payer rules and medical terminology.

Qualifications

• High School Diploma or Equivalent required.
• Associate’s or Bachelor’s degree can substitute two years of experience.
• Customer Service or Data Entry experience (2+ years) required.
• Proficient keyboarding and basic computer skills.
• Knowledge of third‑party payers, ICD-9/CPT coding, and medical terminology preferred.
• Excellent grammar, spelling, and punctuation.

Responsibilities

• Register patients and verify identity and correct records.
• Review schedules and physician orders to register patients for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographics and insurance data in EHR.
• Explain and complete regulatory and compliance documents; ensure privacy standards.
• Collect co-pays, deposits, and balances; process transactions securely.
• Greet patients and families; guide them to service areas and answer questions.
• May perform scheduling, pre-admission, discharge duties, and provide updates to waiting families.

Skills

Customer Service

Data Entry

Keyboarding

Medical Terminology

Payers Knowledge

Interpersonal Skills

Grammar & Spelling

Education

High School Diploma

Advanced degree substitutes experience

Job description

Overview:

Sentara Rockingham Memorial Hospital is hiring a

City/State:

Charlottesville, VA

Work Shift:

Weekend Days

Overview:

Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative - Part Time Weekend schedule

Part-time weekend coverage at the Main Hospital 2nd floor Imaging location. Must be available day shift or evening shift depending on department needs, between the hours of 7am - 11pm, every Saturday and Sunday. Possible shifts would be 7am-530pm and 1230pm-11pm.

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education:

• High School Diploma or Equivalent (Required)


• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure:

• No specific certification or licensure requirements

Experience:

• Customer Service OR Data Entry - 2 years (Required)


• Demonstrated proficiency in computer keyboarding skills (Required)


• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)


• Interpersonal skills


• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career:

• Medical, Dental, Vision plans


• Adoption, Fertility and Surrogacy Reimbursement up to $10,000


• Paid Time Off and Sick Leave


• Paid Parental & Family Caregiver Leave


• Emergency Backup Care


• Long-Term, Short-Term Disability, and Critical Illness plans


• Life Insurance


• 401k/403B with Employer Match


• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education


• Student Debt Pay Down – $10,000


• Pet Insurance


• Legal Resources Plan


• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work,

Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.