Patient Access Representative I

Riverside Health System; Williamsburg (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Williamsburg, VA is seeking a Patient Access Representative to register patients, verify demographic and financial data, and ensure accurate entry into the system. You will support revenue cycle activities while maintaining patient safety and confidentiality of PHI.

The role emphasizes high-quality customer service, accurate data capture, and handling patient inquiries related to registration and payments. EMTALA compliance is part of the responsibilities.

Qualifications

• High School Diploma or GED required.
• 1 year Billing/Customer Service/Patient Registration preferred.
• CHAA certification preferred within 1 year.

Responsibilities

• Register patients into the software system with a high level of service.
• Ensure all demographic and financial data are captured accurately.
• Maintain patient safety and confidentiality of PHI in all registrations.
• Review daily reports and queues to ensure data integrity.
• Handle patient inquiries related to registration.
• Process payments as part of Time of Service collections; explain charges.

Skills

Customer service

Data entry

Registration

Attention to detail

Education

High School Diploma or GED

Tools

Registration software

Job description

Williamsburg, Virginia

Hiring Range

$16.20 - $21.08/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview
Responsible for registration of all patient types within their department. Works daily reports and account work queues to ensure the integrity of registration data. The Patient Access representative is responsible for the delivery of critical components of the Revenue Cycle; understanding regulatory compliance, maintaining patient safety through correct patient identification practices, and providing excellent customer service.

What you will do

• Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
• Ensures all necessary demographic and financial data are obtained and documented into the system.
• Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
• Works daily reports and account work queues to ensure the integrity of the registration data.
• Handles patient inquires related to registration.
• Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
• Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
• Completes forms and collects documents as needed based on the registration type.

Qualifications
Education

• High School Diploma or GED, (Required)

Experience

• 1 year Billing/Customer Service/Patient Registration (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) within 1 Year (Preferred)