Patient Access Representative

Sentara; Charlottesville (VA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)/403(b) with employer match

Paid Time Off

Education assistance

Student loan repayment

Parental & Military leave

Disability insurance

Life Insurance

Tuition Assistance

Job summary

Sentara Rockingham Memorial Hospital in Charlottesville, VA is hiring a Patient Access Representative on a part-time weekend schedule. You will register patients, verify identities, collect co-pays, and guide families to the correct service areas.

Requirements include a High School Diploma or equivalent, 2 years of customer service or data entry experience, and strong keyboarding skills. Knowledge of payers and medical terminology is preferred.

Qualifications

• High School Diploma or equivalent required.
• 2 years of customer service or data entry experience required.
• Proficient keyboarding and data entry skills.
• Knowledge of third-party payers and medical terminology preferred.
• Ability to explain regulatory and privacy documents clearly.

Responsibilities

• Register patients and verify identity and records.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, and other documents into the EHR.
• Collect co-pays, deposits, and outstanding balances securely.
• Greet patients and guide them to the correct service area.
• May perform scheduling, pre-admission and discharge duties as needed.

Skills

Customer Service

Data Entry

Keyboarding

Medical terminology

ICD-9/CPT coding

Education

High School Diploma or Equivalent

Associate's degree

Bachelor's degree

Job description

City/StateCharlottesville, VAWork ShiftWeekend DaysOverview:Sentara Rockingham Memorial Hospital is hiring a Patient Access Representative - Part Time Weekend schedulePart-time weekend coverage at the Main Hospital 2nd floor Imaging location. Must be available day shift or evening shift depending on department needs, between the hours of 7am - 11pm, every Saturday and Sunday. Possible shifts would be 7am-530pm and 1230pm-11pm.The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.EducationHigh School Diploma or Equivalent (Required)Associate's or Bachelor's degree can be considered in lieu of two years of experienceCertification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service OR Data Entry - 2 years (Required)Demonstrated proficiency in computer keyboarding skills (Required)Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)Interpersonal skillsProper grammar, spelling and punctuationExtensive training provided for entry-level candidates and opportunities for advancement provided.Talroo - Allied Health, admitting, registration, insurance verificationWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.