Patient Access Representative I

UNC Health Care; Hendersonville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization committed to enhancing community health. As a Patient Access Representative, you will be the first point of contact for patients, ensuring a seamless registration process and guiding them through their healthcare journey. Your role will involve verifying patient information, managing appointments, and explaining financial obligations, all while providing exceptional customer service. This position offers a unique opportunity to make a difference in patients' lives and contribute to a dedicated team focused on quality care. If you are passionate about healthcare and customer service, this role is perfect for you.

Qualifications

• High school diploma or GED required.
• Experience in customer service and EMR systems preferred.

Responsibilities

• Greet and register patients, ensuring a positive experience.
• Verify identities and record information in electronic medical records.
• Explain co-payments and assist with appointment scheduling.

Skills

Customer Service

Electronic Medical Records (EMR)

Business Systems

Medical Terminology

Education

High School Diploma or GED

Tools

Point of Sale (POS) Systems

Inventory Management Systems

Job description

Job Description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Patient Access Representative is often the first point of contact for patients and sets the first impression of our healthcare system. They accurately register patients for healthcare services, guide them into the system of care, and serve as a resource for patients and their families. The representative is responsible for all aspects of the patient registration process.

Responsibilities:

1. Greet and incorporate patients and families into our system of care, ensuring positive customer service through a caring, professional, and helpful demeanor.
2. Verify patient identities, record relevant information in electronic medical records, create new entries when necessary, and update demographic and insurance information.
3. Handle, understand, and explain complex and sensitive information, particularly health insurance coverage, benefits, and related documentation, while adhering to privacy and compliance standards.
4. Organize and schedule patient appointments within the system and direct patients throughout the facility as needed.
5. Explain and collect co-payments, deposits, and outstanding balances, using tools like price estimation to inform patients of their financial obligations.
6. Support patients during registration, including explaining and completing complex forms for regulatory and accreditation compliance.
7. Assist with adjacent tasks such as organizing provider schedules, switchboard operations, or inventory management for admitted patients, as needed.

Other Information:

Qualifications

Required:

• High school diploma or GED
• Experience in customer service
• Experience with business systems like EMR, POS, or inventory systems

Preferred:

• Experience or training in medical terminology
• Experience with electronic medical recordkeeping systems

01.9050.0227

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Patient Accounting

Work Type: Full Time

Standard Hours Per Week: 36.00

Work Assignment Type: Onsite

Work Schedule: Weekend

Location of Job: PARDEESUPP

Exempt From Overtime: No