Medical Insurance Customer Service Advisor

Hirebridge; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Medical Insurance Customer Service Advisor to join their remote team. This role is crucial in ensuring patients understand the billing process and receive the support they need. You will proactively reach out to patients, manage financial assistance inquiries, and serve as a vital point of contact for billing-related concerns. The company values innovation and teamwork, offering a supportive work environment with comprehensive benefits. If you are passionate about providing excellent customer service and want to make a difference in patients' lives, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Long-term Disability Insurance

Life Insurance

401K Plan with Employer Match

Vacation Package

Qualifications

• Requires high school diploma or GED; some college preferred.
• Experience in customer service and call center roles is beneficial.

Responsibilities

• Communicate billing procedures to new patients and address concerns.
• Manage financial assistance program and update patient records.
• Proactively reach out to patients regarding billing changes.

Skills

Customer Service

Verbal Communication

Problem Solving

Attention to Detail

Basic Computer Proficiency

Education

High School Diploma or GED

Some College Preferred

Tools

Lynx

CPR+

Microsoft Applications

Job description

Medical Insurance Customer Service Advisor

This is a 100% remote position.

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture and our values around Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives. We are dedicated to doing more for our patients by providing quality products and services that enhance the entire care experience.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, and a 401K plan with a generous employer match. We offer a 100% work-from-home model!

This position is responsible for calling new patients to explain the billing process, having proactive outreach to patients when meaningful billing changes are implemented by the company, administering the Financial Assistance Program (FAP), and responding to all inbound patient billing calls.

REQUIRED EDUCATION AND EXPERIENCE

A high school diploma or general education degree (GED) equivalent is required; some college preferred with collections, verification, and/or analysis experience; customer service call center experience or equivalent combination of education and experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicates with all new patients relative to the billing procedure.
• Proactively reaches out to patients with billing policy changes.
• Addressees patient concerns within the duration of the initial call or escalates to the manager if necessary.
• Conducts follow-up phone calls to patients as needed; recognizes and resolves customer issues in a timely manner and escalates to leadership as necessary.
• Serves as an initial and consistent point of contact for patients regarding the financial assistance program concerning statements, insurance changes, and charges.
• Manages, updates, and communicates all aspects of the FAP to the appropriate department.
• Communicates and obtains any requested patient information changes for database maintenance/updates.
• Inputs data into the company computer platform to keep each customer record updated.
• Shares knowledge gained with other staff members and works as a team.
• Interacts with others in a positive, respectful, and considerate manner.
• Recognizes patients’ rights and responsibilities and supports them in the performance of job duties, respects patient’s rights to privacy and confidentiality.
• Performs other job-related duties as assigned.

QUALIFICATION REQUIREMENTS

• Answer telephone promptly and in a polite and professional manner.
• Strong customer service acumen.
• Effective verbal and listening communication skills.
• Ability to make decisions, solve problems, and work independently.
• Demonstrate attention to detail and accuracy.
• Basic computer proficiency.
• Ability to quickly learn the use of Lynx and CPR+.
• Knowledge in the use of Microsoft applications.

Steps to Apply:

Complete the required Culture Index Candidate Assessment (Directions to follow below in this job posting, so please read in its entirety). No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process.

Culture Index Candidate Assessment

Why does AIS utilize the Culture Index Assessment?

We recognize how important our employees are to the success of our company. Our company continues to thrive due to a culture of teamwork and our ability to match potential hires with positions that best utilize their natural traits and skillsets. AIS utilizes the Culture Index Candidate Assessment surveys to help us select the best match for our positions.

How can I complete the assessment?

For more information on our company, please visit our website at www.aiscaregroup.com.