Patient Access Representative I

Endeavor Health; Chicago (IL); On-site; USD 27,400 - 39,729; Part time

Benefits offered by this job

Premium pay on evenings/weekends

Career growth opportunities

Free parking

Health savings options

Job summary

Swedish Covenant Hospital seeks a Patient Access Representative I to greet patients and facilitate smooth registration in Admitting, Outpatient Registration, and the Emergency Department.

The role requires verifying demographics and insurance, explaining consent forms, and assisting with payments or referrals to credit services as needed. Candidates should have strong communication skills and familiarity with medical terminology.

Qualifications

• Education: High school diploma or equivalent; preference for college coursework.
• Experience: At least 6 months in hospital or clinic registration/admitting or patient financial services.
• Skills: Strong interpersonal and customer service skills; proficient with computers and basic medical terminology.

Responsibilities

• Greets and assists patients, visitors, physicians and staff in a friendly, professional manner.
• Completes patient registration accurately in Admitting, Outpatient Registration and Emergency Department.
• Verifies demographics, insurance benefits and eligibility; explains consent forms and financial responsibilities.

Skills

Interpersonal communication

Customer service

Medical terminology

Typing speed 45 wpm

Computer literacy

Insurance knowledge

Education

High school diploma

Tools

Meditech

Job description

Hourly Pay Range

$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights

• Position: Patient Access Representative I
• Location: Chicago, IL
• Part Time: 20 hours
• Hours: Every other weekend 6am-6pm & Every Tuesday 6am-2:30pm
• Required Travel: no

Job Summary

Greets and assists all patients, visitors, physicians and employees in a friendly, courteous and professional manner. Accurately and efficiently completes registration for patients in Admitting, Outpatient Registration and in the Emergency Department. Verifies demographic information, insurance benefits and eligibility. Explains consent form, including release of information, financial responsibility, privacy notice. Takes payments, or refers patients to credit services to make arrangements, and informs patients of financial assistance procedures as appropriate. Works effectively as part of a team, in the department and with other hospital department staffs including nursing, patient care areas, support and financial services.

What You Will Do

• Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
• Greets and assists all patients, visitors, physicians and employees promptly and in a friendly, courteous and professional manner. Directs or escorts patients and visitors to appropriate room, department, or location.
• Accurately and efficiently completes patient registration, all other Meditech routines and other system processes, as defined by job assignment (Admitting, Outpatient Registration, Emergency Department) in a timely manner, in person or by phone.
• Verifies insurance benefits and eligibility. When applicable, pre-authorizes and/or obtains referrals to assure reimbursement and minimize denials. Collects payments, co-payments and deposits. Documents appropriately in the B/AR system.
• Explains consent forms thoroughly. Uses interpretive services when appropriate. Obtains signatures. Completes and distributes all paperwork appropriately.
• Completes and maintains logs, lists and other statistical information.
• Works effectively as a member of the team. Demonstrates flexibility with schedule. Is proficient in registering all patient types. Seeks additional responsibilities.
• Uses excellent judgment to notify management of all unusual occurrences or situations requiring management attention or action.

What You Will Need

• Education: Minimum high school graduate or equivalent; preference for minimum one year college coursework.
• Experience: Minimum six months experience in hospital or clinic registration/admitting, scheduling, patient financial services or medical records departments, or in a medical/physician practice setting.
• Skills: Excellent interpersonal communication and customer service skills; ability to interact and communicate positively and effectively with multiple departments; good working knowledge of basic medical terminology and anatomy; knowledge of clinical office or department general policies and practices; keyboarding at 45 wpm; good working knowledge of computers; knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements; ability to use good judgment and utilize independent decision‑making skills to effectively problem‑solve, resolve issues and facilitate department efficiency and productivity; ability to prioritize and organize tasks, and to maintain flexibility in response to constantly changing demands.

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.