Patient Access Representative — Front Desk & Scheduling

10000 Sanford; Sanford (ME); On-site; USD 34,000 - 46,000; Full time

Job summary

Sanford Health in Sanford, Maine, is seeking a Patient Access Representative to deliver exceptional customer service at every patient interaction, whether on the phone or in clinic, and to create a welcoming and safe first impression for all visitors.

Responsibilities include greeting and registering patients, verifying demographics, coordinating scheduling with nursing and providers, handling referrals and pre-authorizations, collecting co-pays, and supporting telehealth and chart management to

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations.

Responsibilities

• REGISTRATION - Greet patients & verify demographics
• Scheduling - coordinate appointments with nursing team and providers
• Coordinate referrals & pre-authorization
• Collect co-pays, pre-pays, and payments on accounts
• Operate multi-line phone and manage queues
• Support telemedicine and chart/document coordination

Skills

Customer service

Phone etiquette

Scheduling

Medical terminology

Education

High school diploma or equivalent

Tools

EMR software

Job description

Sanford Health in Sanford, Maine, is seeking a Patient Access Representative to deliver exceptional customer service at every patient interaction, whether on the phone or in clinic, and to create a welcoming and safe first impression for all visitors.

Responsibilities include greeting and registering patients, verifying demographics, coordinating scheduling with nursing and providers, handling referrals and pre-authorizations, collecting co-pays, and supporting telehealth and chart management to