Patient Access Representative — Compassionate Registration

R1 RCM, Inc.; Kyle (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM, Inc. in Kyle, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You’ll work Monday–Friday 12:30pm–9:00pm, deliver excellent service, verify insurance details, collect co-pays, and collaborate with care teams to keep patient flow smooth. Training provided and growth opportunities within R1.

Qualifications

• Experience in customer-facing roles or front desk is a plus.
• Ability to communicate clearly with patients and families.
• Comfortable using multiple computer systems to register patients.

Responsibilities

• Provide exceptional customer service and assist patients with the check-in process across systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with clarity and compassion.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• Navigate insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School Diploma or GED

Job description

R1 RCM, Inc. in Kyle, TX is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate access to care and accurate registration across multiple systems.

You’ll work Monday–Friday 12:30pm–9:00pm, deliver excellent service, verify insurance details, collect co-pays, and collaborate with care teams to keep patient flow smooth. Training provided and growth opportunities within R1.