Compassionate Patient Access & Registration Specialist

R1 RCM Holdco Inc.; Texas; On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Texas is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

This frontline healthcare customer service role influences patient experience, hospital operations, and revenue cycle success. You will handle check-in across systems, collect demographics and co-pays, coordinate with care teams, and support providers throughout the patient journey.

Qualifications

• Exceptional customer service experience and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize with high attention to detail.
• Comfortable shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple computer systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions with clarity.
• Build trust with patients during moments of illness, anxiety, or confusion.
• Navigate insurance plans, enter demographics, collect co-pays and provide cost estimates.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.
• No healthcare background? We’ll train you—great launchpad for healthcare career.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Professionalism in fast-paced env

Teamwork

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Texas is seeking a Patient Access Representative to be the first point of contact for patients, ensuring fast, compassionate, and accurate access to care.

This frontline healthcare customer service role influences patient experience, hospital operations, and revenue cycle success. You will handle check-in across systems, collect demographics and co-pays, coordinate with care teams, and support providers throughout the patient journey.