Patient Access Representative

SSM Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health in Fenton, MO is seeking a patient-focused Scheduling Clerk in Orthopedics to arrange procedures, verify demographics, and coordinate with patients and staff. This fast-paced, onsite role offers a Monday–Friday day shift and no on-call requirements.

The ideal candidate has a High School diploma or GED (or 10 years of work experience) and at least one year of experience; EPIC knowledge is highly preferred.

Qualifications

• High School diploma or GED, or 10 years of work experience.
• One year of experience in a similar role.
• EPIC knowledge is highly preferred.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures efficiently, coordinating with staff and patient.
• Assists with insurance pre-certification/authorization coordination.
• Counsels patients on pre-service requirements and instructions.
• Performs clerical and reception duties related to patient registration.
• Identifies process improvements and participates in plans.
• Performs other duties as assigned.

Skills

Caring attitude

Patient-focused

Communication

Education

High School diploma/GED or 10 years of work experience

Tools

EPIC knowledge

Job description

It's more than a career, it's a calling.
MO-SSM Health Medical Group Fenton Bowles Ave

Worker Type:
Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands‑on support in a fast‑paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

• Department: Orthopedics
• Schedule: Full time, Day shift, Monday - Friday Work schedule is Monday through Friday, 7:30am to 4:00pm.

• The schedule is fixed with no on‑call requirement.
• The role is fully onsite.
• Location: SSM Health Medical Group Fenton - Bowles Ave

Ideal Candidate

• EPIC knowledge is considered, highly preferred .
• Candidates must demonstrate a caring attitude.
• Candidates must be patient-focused.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• One year experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:
4941120235 SLUCR ORTHO ST CLARE

Work Shift:
Day Shift (United States of America)

Scheduled Weekly Hours:
40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.