Patient Access Representative

SSM Health; Wentzville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

SSM Health Orthopedics Wentzville is seeking an Administrative Scheduler to support urgent care operations. You will schedule prescribed procedures, gather demographic, insurance and clinical information, and ensure accurate data entry to streamline patient flow.

The role emphasizes organization, attention to detail, and strong communication. It includes day shifts from Monday through Friday with no on-call requirements, supporting a collaborative care environment in Wentzville.

Qualifications

• High School diploma or GED or 10 years of work experience.
• Excellent organizational and detail orientation.
• Proficient in Microsoft Office and data entry.
• Strong written and verbal communication.

Responsibilities

• Schedule patient procedures efficiently to optimize patient time and clinical resources.
• Enter patient information into the appropriate database and coordinate resources to resolve scheduling issues.
• Assist with insurance pre-certification/authorization coordination for procedures.
• Counsel patients/representatives on pre-service requirements and instructions.
• Perform clerical and reception duties related to patient registration.
• Handle additional duties as assigned.

Skills

Microsoft Office

Attention to detail

Communication

Education

High School diploma or GED or 10 years of work experience

Tools

Qgenda

EPIC

Job description

It's more than a career, it's a calling.

MO-SSM Health Orthopedics Wentzville

Worker Type:

Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands-on support in a fast-paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

• Department: Urgent Care

• Schedule: Full Time, Day shift

• Work schedule: Monday through Friday , 4-5 days per week, (8-10 hour shifts.)

• No weekends or holidays required , with the exception of occasional meetings with a staff member on a weekend if necessary.

• No on-call requirement.

• Location: Urgent Care 711 Veterans Memorial Parkway, Wentzville, Missouri.

Ideal candidate will be:

• Highly organized and detailed oriented

• Experienced with Qgenda and EPIC

• Proficient in Microsoft Suites

• Professional in both written and verbal communication.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.

• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.

• Assists with coordination of activities related to insurance pre-certification/authorization.

• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.

• Performs clerical and reception duties associated with patient registration.

• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• No experience required

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

• Frequent keyboard use/data entry.

• Occasional bending, stooping, kneeling, squatting, twisting and gripping.

• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

2030020002 Urgent Care - WZ

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

36

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.