Patient Access Representative

SSM Health; Fenton (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

SSM Health Medical Group Fenton – Bowles Ave is seeking a full-time Scheduling Clerk in Orthopedics to support patient flow and scheduling. You will gather demographic, insurance, and clinical information and coordinate procedures with care teams.

This on-site role supports a day shift Monday–Friday, 7:30am–4:00pm, with no on-call requirements, and emphasizes EPIC proficiency, compassionate patient interaction, and attention to detail to ensure a smooth care experience.

Qualifications

• EPIC knowledge is highly preferred.
• Caring attitude toward patients required.
• Patient-focused approach mandatory.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that efficiently uses patient time and clinical resources.
• Assists with coordination of insurance pre-certification/authorization.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.

Skills

EPIC knowledge

Caring attitude

Patient-focused

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group Fenton Bowles Ave

Worker Type:

Regular

Job Highlights:

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands‑on support in a fast‑paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

• Department: Orthopedics
• Schedule: Full time, Day shift, Monday - Friday
• Work schedule is Monday through Friday, 7:30am to 4:00pm.
• The schedule is fixed with no on‑call requirement.
• The role is fully onsite.
• Location: SSM Health Medical Group Fenton - Bowles Ave

Ideal Candidate:

• EPIC knowledge is considered, highly preferred.
• Candidates must demonstrate a caring attitude.
• Candidates must be patient-focused.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre‑certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre‑service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

4941120235 SLUCR ORTHO ST CLARE

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.