Patient Access Representative - Internal Medicine Clinic

SSM Health; Saint Charles (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

SSM Health is seeking a Scheduler to coordinate patient procedures within the Internal Medicine department. You will gather demographic, insurance, and clinical information to ensure accurate scheduling and smooth patient flow.

The role requires clear communication with patients and staff, data entry accuracy, and basic clerical support. Regular daytime schedule with no weekends or holidays keeps a stable routine.

Qualifications

• High School diploma/GED or 10 years of work experience.
• Strong data entry and clerical skills.
• Ability to communicate with patients and staff.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures in a manner that efficiently utilizes the patient’s time and clinical resources.
• Coordinates and communicates schedules and assists with insurance pre-certification/authorization.
• Provides counseling to patient regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Skills

Patient communication

Data entry

Schedule coordination

Customer service

Education

High School diploma/GED

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group St. Charles Veterans Mem. Pkwy

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role you will be responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure. Department: Internal Medicine Schedule: Monday - Friday, Day Shift, no Weekends/Holidays

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements:

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department:

7072000125 OPC STCH IM

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.