Patient Access Representative

SSM Health; Richmond Heights (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

SSM Health University Tower in Missouri is seeking an entry-level patient scheduling associate. You will schedule procedures, gather patient demographics, and coordinate with insurance pre-certification processes to ensure smooth pre-service flow.

This full-time day-shift role emphasizes accurate data entry, patient communication, and collaboration with a multidisciplinary team to support safe, timely care for patients and families.

Qualifications

• High School diploma or 10 years of work experience.
• No experience required.
• Ability to multi-task and communicate effectively.

Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient s time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Skills

Ambitious

Multi-task

Reliability

Healthcare experience beneficial

Education

High School diploma/GED or 10 years of work experience

Tools

Epic

Teams

Job description

It's more than a career, it's a calling.

MO-SSM Health University Tower

Worker Type

Regular

Job Highlights

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

In this role, you will provide hands-on support in a fast-paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

• Department: Revenue Cycle and Business Office
• Schedule: Full time, Day shift, Monday - Friday, (8:00am - 4:30pm) no nights, weekends or holidays.
• No on-call requirement
• Location: SSM Health - University Tower

Skills & Matching Criteria

• Ambitious, Open to change
• Ability to multi-task
• Knowledge of Epic
• Knowledge of Teams
• Reliability
• Prior experience in healthcare is beneficial

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

4958180235 SLUCARE CAR UCT 1120

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.