Patient Access Representative - Endocrinology Clinic

SSM Health; Richmond Heights (MO); On-site; USD 38,000 - 46,000; Full time

Job summary

SSM Health in Missouri seeks a Scheduling Clerk in the Endocrinology Clinic to ensure accurate scheduling of prescribed procedures and to collect essential demographic, insurance, and clinical information from patients at their first contact.

The role involves coordinating schedules with medical staff, counseling patients on pre-service requirements, and handling registration tasks. This is a full-time, day-shift position within a supportive team environment.

Qualifications

• Gathers patient demographics and insurance information.
• Schedules procedures efficiently to optimize patient time and resource use.
• Provides counseling on pre-service requirements.
• Performs clerical and registration duties.

Responsibilities

• Gathers information from patient and enters into the database.
• Schedules patient procedures to efficiently utilize time and clinical resources.
• Assists with insurance pre-certification/authorization.
• Provides counseling to patient/representative regarding pre-service requirements.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.

Skills

Scheduling

Data entry

Customer service

Insurance pre-certification

Education

High School diploma/GED or 10 years of work experience

Job description

It's more than a career, it's a calling.

MO-SSM Health Medical Group 1035 Bellevue Ave

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

The position serves as a vital connection between patients, participants, and healthcare teams, ensuring a seamless scheduling experience for prescribed procedures. The role gathers and verifies demographic, insurance, and clinical information, helping to create an efficient, accurate, and patient-centered care journey from the very first interaction.

Department: Endocrinology Clinic

Schedule: This is a full-time position, working Monday- Friday from 8: 00 AM -4: 30 PM.

Job Summary:

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Education

• High School diploma/GED or 10 years of work experience

Experience

• One year experience

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

6600000125 St. Mary's Endocrinology

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. Click here to learn more.