Office Coordinator

Jobtailor; Gastonia (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a Patient Care Coordinator/Office Manager to supervise the front office and oversee staff, scheduling, and quality control in a medical office environment.

You will manage patient eligibility, billing workflows, and coordination with physicians, while ensuring excellent patient satisfaction and smooth daily operations.

Qualifications

• High School Diploma or GED required
• Medical office experience preferred
• Medical terminology preferred
• Supervision experience preferred
• Excellent customer service skills required
• Excellent computer skills required
• Excellent communication skills required
• Must speak and read English very well
• Ability to deal effectively with patients, staff, and physicians
• Ability to analyze data or report information
• Ability to search for solutions and direct activities of others
• Ability to lift up to 30 pounds
• Ability to perform walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling

Responsibilities

• Supervise the front office
• Perform Patient Care Coordinator activities, including staff management, accuracy auditing, quality control, and maintaining daily, weekly, and monthly schedules
• Interview new or replacement staff
• Coordinate cross-training and provide coverage for certain positions
• Assist the Practice Manager or function as Practice Manager during absences, including non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints
• Verify patient eligibility before treatment
• Establish payment plans for outstanding balances
• Purchase office and medical supplies
• File insurance
• Distribute refunds

Job description

• Supervise the front office
• Perform Patient Care Coordinator activities, including staff management, accuracy auditing, quality control, and maintaining daily, weekly, and monthly schedules
• Interview new or replacement staff
• Coordinate cross-training and provide coverage for certain positions
• Assist the Practice Manager or function as Practice Manager during absences, including non-clinical coverage, facility and equipment needs, patient satisfaction, and patient complaints
• Verify patient eligibility before treatment
• Establish payment plans for outstanding balances
• Purchase office and medical supplies
• File insurance
• Distribute refunds

Requirements

• High School Diploma or GED required
• Medical office experience preferred
• Medical terminology preferred
• Supervision experience preferred
• Excellent customer service skills required
• Excellent computer skills required
• Excellent communication skills required
• Must speak and read English very well
• Ability to deal effectively with patients, staff, and physicians
• Ability to analyze data or report information
• Ability to search for solutions and direct activities of others
• Ability to lift up to 30 pounds
• Ability to perform walking, standing, sitting, lifting, reaching, bending, stooping, pushing, and pulling

Core Competencies

Demonstrates strong capabilities in patient care coordination, staff management, and customer service within a medical office environment. Proficient in scheduling, data analysis, and effective communication with patients and healthcare professionals.

Highest-signal resume keywords

• Patient Care Coordination
• Staff Management
• Excellent Customer Service
• Medical Office Experience
• Data Analysis

Hard Skills

• Medical Terminology
• Insurance Filing
• Payment Plan Establishment
• Accuracy Auditing
• Quality Control

Soft Skills

• Excellent Communication
• Interpersonal Skills
• Problem-Solving

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Patient Eligibility Verification
• Medical Supplies Purchasing
• Cross-Training Coordination
• Patient Satisfaction Management

Tools & Technologies

• Office Management Software
• Scheduling Tools