Clinical Office Assistant

Jobtailor; Grayslake (IL); On-site; USD 38,000 - 46,000; Full time

Job summary

Jobtailor in Grayslake, IL seeks a front desk administrator to manage patient scheduling, billing, and records in a medical office. You will greet patients, collect co-pays, and coordinate appointments with various departments and physicians.

Proficiency in Microsoft Office and data entry is required; strong organizational and communication skills are essential to support daily administrative operations and reporting activities.

Qualifications

• High School Graduate
• Typically requires 1 year of experience performing scheduling, customer service, and administrative/clerical support duties
• No licensure, registration, or certification required
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
• Proficient in Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products
• Experience maintaining, tracking, and entering data in database and/or spreadsheet software
• Strong organizational skills and attention to detail
• Ability to effectively communicate in written and verbal form
• Ability to build rapport and relate to all people
• Ability to operate standard office equipment
• Ability to sit, walk, stand, bend, and lift frequently throughout the workday
• Ability to occasionally lift items weighing up to 20 lbs
• Functional speech, vision, and hearing
• Ability to operate all equipment necessary to perform the job

Responsibilities

• Greet patients and visitors promptly, courteously, and helpfully
• Collect insurance co-payments and respond to routine information requests
• Schedule and maintain calendars of appointments, meetings, and travel
• Coordinate agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
• Schedule patients and enter information into the computer system
• Coordinate patient appointments with other areas or physician offices
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
• Assemble, copy, and release patient medical records
• Work with the Medical Records Department on requests for notes and additional information
• Generate, modify, update, and distribute basic reports
• Open, sort, and distribute mail and department documents
• Operate and maintain office equipment and order office supplies as needed
• Complete referrals, track and follow up on re-authorizations, process patient registration, and obtain required information
• Process billing/reimbursement forms and other department records
• Maintain logs and reports and perform simple calculations
• Assist with gathering, organizing, and compiling data for reports and meetings

Skills

Patient Scheduling

Customer Service

Microsoft Office Proficiency

Data Entry

Organizational Skills

Communication

Multi-tasking

Education

High School Graduate

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Microsoft Word

Office Equipment

Job description

• Greet patients and visitors promptly, courteously, and helpfully
• Collect insurance co-payments and respond to routine information requests
• Schedule and maintain calendars of appointments, meetings, and travel
• Coordinate agendas, site selection, food/beverage selections, audio-visual arrangements, and document preparation
• Schedule patients and enter information into the computer system
• Coordinate patient appointments with other areas or physician offices
• Answer and screen telephone calls, triage clinical calls, and resolve problems appropriately
• Assemble, copy, and release patient medical records
• Work with the Medical Records Department on requests for notes and additional information
• Generate, modify, update, and distribute basic reports
• Open, sort, and distribute mail and department documents
• Operate and maintain office equipment and order office supplies as needed
• Complete referrals, track and follow up on re-authorizations, process patient registration, and obtain required information
• Process billing/reimbursement forms and other department records
• Maintain logs and reports and perform simple calculations
• Assist with gathering, organizing, and compiling data for reports and meetings

Requirements

• High School Graduate
• Typically requires 1 year of experience performing scheduling, customer service, and administrative/clerical support duties
• No licensure, registration, or certification required
• Ability to multi-task, route calls, greet patients, and maintain a schedule of appointments/meetings
• Proficient in Microsoft Office (Excel, PowerPoint, Access, and Word) or similar products
• Experience maintaining, tracking, and entering data in database and/or spreadsheet software
• Strong organizational skills and attention to detail
• Ability to effectively communicate in written and verbal form
• Ability to build rapport and relate to all people
• Ability to operate standard office equipment
• Ability to sit, walk, stand, bend, and lift frequently throughout the workday
• Ability to occasionally lift items weighing up to 20 lbs
• Functional speech, vision, and hearing
• Ability to operate all equipment necessary to perform the job

Core Competencies

Demonstrates strong organizational skills and attention to detail while effectively managing patient scheduling, communication, and administrative tasks. Proficient in Microsoft Office and capable of maintaining accurate records and reports.

Highest-signal resume keywords

• Patient Scheduling
• Customer Service
• Microsoft Office Proficiency
• Data Entry and Management
• Organizational Skills

Hard Skills

• Data Entry
• Report Generation
• Appointment Scheduling
• Billing Processing
• Medical Records Management

Soft Skills

• Effective Communication
• Multi-tasking
• Building Rapport
• Attention to Detail

Industry Keywords

• Administrative Support
• Clerical Duties
• Patient Interaction
• Insurance Co-payments
• Office Management

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access
• Microsoft Word
• Office Equipment Operation