Patient Access Representative

Lakeview Hospital; Stillwater (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Tuition reimbursement

Employee assistance program

Job summary

Lakeview Hospital in Stillwater, MN is seeking a Patient Access Representative to warmly welcome patients and families while registering them for services.

The role emphasizes accurate data entry, real-time insurance verification, and thorough demographic interviews to ensure smooth patient flow and strong confidentiality. Excellent customer service and computer keyboarding skills are essential for daily success.

Qualifications

• High school diploma or equivalent required.
• May consider related work experience in lieu of diploma.

Responsibilities

• Greet and register patients and families with a warm, welcoming manner.
• Verify patient demographics and insurance information in real time.
• Perform accurate data entry and real-time eligibility checks.

Skills

Customer service

Communication

Keyboarding

Telephone etiquette

Education

High school diploma

Tools

Epic

ADT/Prelude

Job description

Job Description

Lakeview Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system.

Required Qualifications

Education & Experience:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

Knowledge, Skills & Abilities

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications

Knowledge, Skills & Abilities:

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

Benefits

Lakeview offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.