Patient Access Rep - Day Shift

St. Mary Medical Center, Langhorne, PA; Langhorne (Bucks County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition reimbursement

Free parking

Job summary

St. Mary Medical Center is seeking a Patient Access Representative for full-time day shifts. The role involves outpatient, ER, and inpatient registration, upfront cash collection, and insurance verification.

You will verify benefits, perform pre-cert checks, and secure patient signatures while ensuring accurate data entry and timely revenue cycle communication. The position emphasizes patient-focused service and cross-department coordination.

Qualifications

• Requires experience in insurance verification and hospital patient registration.
• Strong customer service skills and ability to communicate with patients, families, and hospital staff.
• HFMA CRCR or NAHAM CHAA certification due within one year of hire.

Responsibilities

• Verify insurance benefits and pre-certification/authorization as needed.
• Conduct medical necessity checks when required.
• Obtain patient signatures and collect financial responsibility details.
• Provide professional customer service and coordinate services to patients and hospital staff.

Skills

Insurance verification

Outpatient registration

Customer service

Education

Associate degree (Preferred)

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title: Patient Access Representative

Employment Type: Full-Time

Shift:Days, 8:30am-5pm with a every 6th week, Saturday rotation.

Location:St. Mary Medical Center

Summary:

The patient access representative performs all outpatient, emergency room and inpatient registration functions, including up- front cash collections and insurance verification. Ensures that patients meet financial requirements, provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service and provides excellent patient focused customer service.

• Verifies insurance benefits and checks for the necessity of pre-certification, authorization and referral.
• Performs medical necessity checks where needed.
• Secures patient signatures for required hospital forms and collection of patient’s financial responsibility when required.
• Is responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers.
• Functions to communicate revenue cycle related issues to patients, physicians, physician office staff and other hospital colleagues.
• Rotates into various areas of Patient Access and may work a variety of shifts including the ER.
  

Minimum Qualifications:

• Associate degree (Preferred)
• Minimum one (1) year experience ininsurance verificationand medical office/hospital customer service
• Must have Outpatient Registration experience
• HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
  

We offer a competitive salary and comprehensive benefits including:

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, educationassistanceand voluntary benefits (pet insurance, accident insurance, hospitalindemnityand others) available fromthefirstday of employment.
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.