Patient Access Representative

HealthPartners; Stillwater (MN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Job summary

Lakeview Hospital is seeking a Patient Access Representative to join our team. The role focuses on welcoming patients, completing accurate registrations, and verifying demographic and insurance information in a fast-paced setting.

You will also perform real-time eligibility checks and ensure precise data entry into our systems. Experience with Epic/ADT/Prelude is preferred, and familiarity with medical terminology and payer policies is a plus.

Qualifications

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Computer and accurate keyboarding skills.

Responsibilities

• Provide a warm welcome to patients and families and assist with service needs.
• Conduct accurate patient registrations, including demographic and insurance verification.
• Perform real-time insurance eligibility checks and enter information into the system.

Skills

Customer service

Communication

Telephone etiquette

Human relations sensitivity

Confidentiality

Typing

Keyboarding

Education

High school diploma or equivalent

Tools

Epic

ADT

Prelude

Job description

Lakeview Hospital is looking to hire a Patient Access Representative to join our team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

The Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presentingforservice. Inadditiontocustomerservicefunctions,thePatient Access Rep isresponsibleforaccuratepatient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into thesystem.

Required Qualifications

Education & Experience

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

Knowledge, Skills & Abilities

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills
• Ability to promote and maintain good patient relations and patient confidentiality
• Computer and accurate keyboarding skills

Preferred Qualifications

Knowledge, Skills & Abilities

• Epic experience
• ADT and Prelude knowledge
• One year experience in healthcare
• One year work experience in patient registration
• Overall knowledge of third party payors, hospital policies and business office procedures
• Medical terminology knowledge desired
• Type a minimum of 50 WPM

Benefits

Lakeview offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, and much more!