Patient Access Representative

Trinity Health; Maywood (IL); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

DailyPay

Tuition Reimbursement

Career Development

Referral Rewards

Strong Team Culture

Career Growth Opportunities

Job summary

Loyola Medicine, part of Trinity Health, is seeking a Patient Access Representative I to support patient registration, insurance verification, and financial collection. This role emphasizes delivering a welcoming, patient-centered experience in the evening shift.

You will verify eligibility, collect payments, and coordinate with physician offices and hospital teams to ensure smooth service delivery while complying with HIPAA and hospital policies.

Qualifications

• High School Diploma or equivalent is required.
• Minimum 1 year of customer service experience, preferably in healthcare.
• Strong communication, customer service, and data-entry accuracy.

Responsibilities

• Provide patient-focused registration and insurance verification.
• Collect patient financial responsibility and ensure compliance with requirements.
• Support a positive patient experience and clear communication with families.
• Collaborate with physician offices and hospital staff to resolve issues.
• Maintain HIPAA confidentiality and learn new workflows.

Skills

Customer service

Data entry

Multitasking

Computer systems

Education

High School Diploma or equivalent

Job description

Employment Type:Full time Shift:Evening Shift Description:

Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system includingLoyola University Medical Center,Gottlieb Memorial Hospital, andMacNeal Hospital.

If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Patient Access Rep I and become Loyola Strong!

Shift: 2:00pm - 10:30pm

Weekend and Holiday Coverage Required

What you’ll do:

The Patient Access Representative I provides patient-focused customer service by completing accurate registration, verifying insurance, collecting financial responsibilities, and supporting a positive patient experience. This role ensures patients meet required financial and insurance guidelines while offering clear communication to patients, families, and physician offices.

Patient Registration & Insurance Verification

• Complete accurate outpatient and/or inpatient registration, including demographic, insurance, and financial information.
• Verify insurance eligibility, benefits, pre-certifications, referrals, and Medicare medical necessity.
• Ensure compliance with all regulatory, payer, and organizational requirements.

Customer Service & Patient Interaction

• Provide a welcoming and patient-centered experience for patients and families.
• Assist patients, families, physician offices, and hospital users with general information and inquiries.
• Manage patient volumes, challenging situations, and service needs with professionalism.

Financial Responsibilities

• Collect patient financial liability payments, including co-pays, deductibles, and other balances.
• Document financial information accurately and follow financial clearance procedures.
• Ensure patients meet hospital and payer financial requirements prior to service.

Compliance & Process Quality

• Adhere to HIPAA, confidentiality standards, and Trinity Health policies.
• Maintain knowledge of departmental procedures and readily learn new workflows.
• Support performance improvement efforts to enhance patient experience and program efficiency.

Collaboration

• Work collaboratively with clinical departments, physician offices, and internal partners to resolve registration or insurance-related issues.
• Communicate effectively to ensure timely and accurate service delivery.

We offer our Patient Access Rep I:

• Benefits from Day One
• DailyPay! Work today/Get paid today
• Tuition Reimbursement
• Career Development
• Referral Rewards
• Strong Team Culture
• Career Growth Opportunities

What you’ll need for this job:

• High School Diploma or Equivalent
• Minimum1 year of customer service experience(Patient Access or healthcare experience preferred).
• Strong communication, customer service, and data-entry accuracy skills.
• Ability to multitask in a fast-paced environment and use multiple computer systems.

Compensation:

Pay Range:$16.50- $24.44 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.