Patient Access Representative

CommonSpirit Health Philanthropy; Omaha, Northern (NE, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

CHI Health Lakeside is seeking a Patient Access Representative to be the first point of contact for patients, ensuring a smooth healthcare experience. You will handle patient registration, verify eligibility, and maintain confidential records within our EHR system.

You will communicate financial responsibilities, provide clear liability estimates, and collect payments at service time while supporting scheduling, inquiries, and team huddles to meet productivity and quality goals.

Qualifications

• High School Diploma or GED required.
• At least 1 year of healthcare or patient access experience.
• Solid understanding of HIPAA privacy and confidentiality.
• Proficient in Microsoft Office and data entry.

Responsibilities

• Register patients and verify insurance eligibility.
• Explain financial responsibilities and collect payments.
• Schedule appointments and process medical records.
• Respond to inquiries and support front-office operations.

Skills

Microsoft Office

Communication

HIPAA privacy

Data entry

Education

High School Diploma or GED

Tools

Insurance verification software

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

To be successful in this role, you will possess a high school diploma or GED and ideally have at least one year of relevant experience in a healthcare or patient access setting. You should have a solid foundation in computer software, including Microsoft Office (Word, Excel) and data entry, along with a strong understanding of insurance payers and real-time eligibility verification. We are looking for a detail-oriented professional who excels in communication, upholds strict HIPAA privacy standards, and is dedicated to providing high-quality, patient-centered care.

Job Requirements

Required

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Preferred

• Experience in a patient access setting.

Where You'll Work

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.