Patient Access Representative

Townsen Memorial Hospital; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A local healthcare facility in Houston, Texas is seeking a Full-Time Patient Access Representative responsible for facilitating patient tracking and billing. The role requires strong administrative skills, attention to detail, and outstanding customer service. Candidates should have a High School Diploma or GED and preferably one year of experience in a similar role. Basic Life Support (BLS) certification is necessary within 30 days of hire. Benefits include a collaborative work environment.

Qualifications

• One year of experience as an admission representative.
• Basic Life Support (BLS) certified within 30 days of hire.

Responsibilities

• Facilitate patient tracking and billing by obtaining demographic information.
• Collect financial obligations for care provided.

Skills

Knowledge of administrative and clerical procedures

Strong computer skills (Microsoft Office Suite)

Attention to detail

Ability to maintain self-control

High stress tolerance

Adaptability to workplace changes

Independence

Organizational skills

Multitasking

Professional communication skills

Customer service skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Townsen Memorial Hospital is looking for a Full - Time Patient Access Representative.

The Patient Access Representative will be responsible for facilitating patient tracking and billing by obtaining pertinent patient demographic information and collecting financial obligations for care provided by the facility.

KNOWLEDGE, SKILLS, AND ABILITIES:

•Knowledge of administrative and clerical procedures, including word processing, file management, and general office operations.

•Strong computer skills, including expertise in Microsoft Office Suite (Outlook, Excel, and Word).

•Solid attention to detail, ensuring accuracy and thoroughness in all tasks.

•Ability to maintain self-control by remaining composed, managing emotions effectively, and handling challenging situations with professionalism.

•Ability to maintain high stress tolerance by accepting constructive feedback and managing high-pressure situations calmly and efficiently.

•Ability to adapt to workplace changes with flexibility, embracing new challenges and varying work responsibilities.

•Ability to work independently with minimal supervision, demonstrating self-motivation and accountability.

•Demonstrate strong organizational and task-oriented skills by establishing and maintaining efficient systems to optimize workflow and ensure smooth, timely patient flow.

•Ability to multitask simultaneously while maintaining quality and accuracy.

•Exhibit polished and professional communication skills, ensuring clear, courteous patient interactions and exceptional phone etiquette.

•Provide outstanding customer service by understanding and addressing patient needs while building positive relationships.

EDUCATION AND EXPERIENCE:

•High School Diploma or GED

•One (1) year of experience as an admission representative performing all aspects of the registration process

•Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire

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