Patient Access Representative

CHI; Omaha (NE); On-site; USD 23,000 - 33,000; Full time

Job summary

CHI Health Lakeside in West Omaha seeks a Patient Access Representative to be the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will manage accurate patient registration, verify insurance eligibility, and maintain confidential documentation within electronic health records.

Every day you will use multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies.

Qualifications

• High School Diploma or GED required at hire.

Responsibilities

• Schedule appointments using multiple healthcare systems.
• Process medical records and resolve registration or insurance discrepancies.
• Communicate financial responsibilities to patients and collect payments at time of service.
• Provide clear estimates of liabilities to patients.
• Answer inquiries and route calls to appropriate teams.
• Maintain a professional front-office environment and support team huddles to meet productivity/quality benchmarks.

Job description

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Job Summary And Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in our revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential documentation within our electronic health records. By facilitating smooth access-related workflows and collaborating with internal teams, you will help our facility maintain the highest standards of operational excellence and patient service.

Every day you will utilize multiple healthcare systems to schedule appointments, process medical records, and resolve registration or insurance discrepancies. You will engage with patients to communicate financial responsibilities, provide clear estimates of liabilities, and collect payments at the time of service. Your daily responsibilities will also include answering inquiries, routing calls, maintaining a professional front-office environment, and participating in team huddles to ensure all productivity and quality benchmarks are consistently met.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Preferred

• Experience in a patient access setting.

Where You'll Work

CHI Health Lakeside is West Omaha's only full-service hospital. We believe that patient-focused care heals the body, mind, and spirit of every person. Our campus is designed for patients and sets the tone for a comfortable, less stressful hospital stay. As one of the most technologically advanced hospitals in the world, we provide a full range of services including: maternity, cancer and surgery care as well as diagnostics and emergency services.

Pay Range

$17.24 - $24.35 /hour