Patient Access Representative

Talentify; Osage Beach (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

Lake Regional Health System is seeking a professional, detail‑oriented Patient Account Representative for the Patient Financial Services Department. You will provide knowledge and customer service to patients, ensuring compliance with billing regulations and supporting accurate claim processing.

The role involves contacting patients to obtain information, handling inquiries via phone, mail, fax, or payer portals, and maintaining high standards of written and verbal communication to support

Qualifications

• Customer service mindset and ability to handle inquiries professionally.
• Knowledge of hospital and physician billing processes is helpful.
• Excellent written and verbal communication, with strong customer service skills.

Responsibilities

• Contact patients for necessary information to process and pay claims.
• Handle inquiries via telephone, mail, fax, or payer portals/e‑mail for unresolved accounts.
• Ensure compliance with state and federal billing regulations and report issues to leads/supervisors/managers.

Skills

Customer service

Inquiries handling

Verbal communication

Written communication

Billing knowledge

Compliance awareness

Education

High School Diploma or equivalent

Tools

Billing software

Job description

Joining our Lake Regional Health System team means working alongside our knowledgeable, dedicated team of people who care for our patients and one another.

Why Work at Lake Regional Health System?

Lake Regional provides care and services across five counties, serving the heart of Missouri. At Lake Regional you have the opportunity to work for a large company with a hometown feel. Joining our team of professionals means creating a positive experience for our community and neighbors, and you can be part of it! www.lakeregional.com/values/

Lake Regional Health System is seeking a professional, detail‑orientated Patient Account Representative to join our Patient Financial Services Department who can provide knowledge and customer service to our patients.

What Are We Looking For?

An individual who can ensure compliance with all state and federal billing regulations and reports suspected compliance issues to their respective Leads/Supervisors/Managers. Our Patient Account Representative conducts inquiries via telephone, mail, and fax, or electronically through payer websites or e‑mail for follow‑up of unresolved accounts. Contacting patients for additional information in order to ensure claims are processed and paid. In addition, excellent written and verbal communication paired with excellent customer service skills. Proficient in hospital & physician billing is highly desired. Education requirement of High School Diploma or equivalent is required for this role.

Current Openings:

• Full Time, Day Shift

Lake Regional Health System has competitive Benefits and Compensation package.

• Tuition assistance & continuing education opportunities
• Wellness incentives including mental and physical wellness programs
• Paid Time Off (PTO)
• Health, Dental, and Vision insurance
• Employer-sponsored Life and AD&D insurance
• 401K with a company match
• Area discounts to popular attractions and retail spaces

At Lake Regional Health System Our Commitment Runs Deep!

https://www.lakeregional.com/about-us/awards-and-recognition/