Patient Access Representative - Birth Place/Labor & Delivery

Trinity Health; City of Syracuse (NY); On-site; USD 27,056 - 39,674; Full time

Benefits offered by this job

Opportunity to impact patient experience

Collaborative healthcare environment

Training and growth opportunities

Job summary

A healthcare provider is seeking a Patient Access Representative in Syracuse, NY, to serve as the first point of contact for patients and families. This role involves providing exceptional customer service while ensuring accurate registration and insurance verification. Candidates should have a high school diploma and preferably previous experience in healthcare registration along with strong customer service skills. The position offers a pay range of $19.64 to $28.80 depending on experience.

Qualifications

• Previous experience in healthcare registration, patient access, or medical front office preferred.
• Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers.
• Basic computer skills required.

Responsibilities

• Provide patient-focused customer service to patients and families.
• Perform accurate inpatient and outpatient registration.
• Verify insurance eligibility and benefits.
• Collect patient payments and explain financial responsibilities.
• Maintain confidentiality while documenting in systems.

Skills

Strong customer service skills

Communication skills

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Electronic health record systems

Job description

Employment Type: Full time

Shift: Rotating Shift

The Patient Access Representative serves as the first point of contact for patients and families, providing exceptional customer service while ensuring accurate registration, insurance verification, and financial clearance. This role plays a critical part in supporting patient satisfaction, regulatory compliance, and timely reimbursement.

Key Responsibilities

• Provide patient‑focused customer service to patients, families, physicians, and clinical staff
• Perform inpatient and/or outpatient registration, ensuring accurate demographic and insurance information
• Verify insurance eligibility, benefits, referrals, pre‑certifications, and authorizations
• Explain financial responsibility, including copays, deductibles, and self‑pay estimates, in a clear and compassionate manner
• Collect patient payments at time of service in accordance with organizational policies
• Ensure compliance with Medicare medical necessity guidelines and payer‑specific requirements
• Maintain accuracy and confidentiality while documenting information in registration systems
• Respond to inquiries and resolve issues related to patient access and financial clearance

Qualifications

• High school diploma or equivalent required
• Previous experience in healthcare registration, patient access, or medical front office preferred
• Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
• Strong customer service, communication, and interpersonal skills
• Attention to detail with the ability to work efficiently in a fast‑paced environment
• Basic computer skills and experience with electronic health record systems preferred

Work Environment: This position may work in inpatient, outpatient, emergency, or procedural settings and requires flexibility to meet patient care and operational needs.

Why Join Our Team

• Opportunity to make a meaningful impact on the patient experience
• Collaborative healthcare environment
• Training and growth opportunities within Patient Access

Pay Range based on experience and location: $19.64-28.80

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

EOE including disability/veteran