Patient Access Representative

Roswell Park Comprehensive Cancer Center; Roswell (GA); On-site; USD 38,376 - 46,905; Full time

Benefits offered by this job

Health benefits

Dental & Vision coverage

Retirement plan

Wellness programs

Job summary

Roswell Park Comprehensive Cancer Center seeks a Patient Access Representative to be a first point of contact for patients, guiding them through appointments and registration. You will coordinate intake, verify insurance, and support care teams to ensure timely access to services.

The role emphasizes organization, compassionate communication, and the ability to work with scheduling systems in a fast-paced oncology setting. Competitive benefits accompany the salary.

Qualifications

• High School diploma or High School Equivalency diploma plus one year of full-time experience in patient registration/scheduling or insurance verification.
• Successful completion of a Roswell Park Patient Access Representative traineeship (Roswell Park).

Responsibilities

• Serve as a key contact for patients, families, referring providers, and internal care teams.
• Coordinate intake and registration for new and returning patients.
• Schedule clinic visits, consultations, diagnostics, and other services as needed.
• Verify insurance information and support financial clearance processes.
• Maintain accurate patient records and timely documentation.

Skills

Customer service

Organization

Communication

Problem solving

Education

HS diploma/HSE

Roswell Park traineeship

Tools

Scheduling systems

Job description

## Patient Access RepresentativeApplylocations: Roswelltime type: Full timeposted on: Posted Todayjob requisition id: R-21200## **Title:**Patient Access Representative**Job Type:**Regular## **Company:**Roswell Park Comprehensive Cancer Center## **Department:**Concierge Services## **Time Type:**Full time## **Weekly Hours:**37.5## FTE:0.9375## **Shift:**First Shift (United States of America)## **Summary:**About the Role: As a Patient Access Coordinator, you will be one of the first points of contact for patients beginning or continuing their care at Roswell Park. In this important role, you'll help guide patients through the healthcare journey by coordinating appointments, gathering information, communicating with care teams, and ensuring patients are prepared for their visits. This position is ideal for someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for organization and problem-solving. Your work will help ensure patients receive timely access to care while creating a positive and supportive experience from the very first interaction. The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package. What You'll Do: In this role, you will: Serve as a key point of contact for patients, families, referring providers, and internal care teams Coordinate the intake and registration process for new and returning patients Gather and review patient information to support appointment scheduling and care coordination Schedule clinic visits, consultations, diagnostic testing, and other services as needed Communicate with referring physicians and healthcare providers to obtain necessary information and records Help patients navigate the appointment process and answer questions about next steps Coordinate with multidisciplinary care teams to ensure a seamless patient experience Assist with hospital admissions and other access-related activities Verify insurance information and support financial clearance processes Maintain accurate records and ensure timely documentation of patient information What You'll Bring We're looking for someone who: Enjoys helping people and providing exceptional customer service Has strong organizational skills and can effectively manage multiple priorities Communicates clearly and professionally with patients, families, providers, and colleagues Is detail-oriented and committed to accuracy Works well independently while also collaborating with a team Remains calm and compassionate in a fast-paced healthcare environment Has strong problem-solving skills and can navigate complex situations with professionalism Is comfortable working with technology, scheduling systems, and patient information Previous experience in patient access, healthcare scheduling, medical office administration, customer service, healthcare registration, insurance verification, or care coordination is beneficial but not required. Why You'll Love Working Here: At Roswell Park, every role contributes to a shared mission of delivering exceptional care and advancing cancer treatment. As a Patient Access Coordinator, you'll help patients feel supported and informed during some of the most important moments in their healthcare journey. We offer: Meaningful work that directly impacts patients and families A collaborative and mission-driven culture Opportunities for professional growth and development Comprehensive health benefits for eligible employees Dental and vision coverage Retirement savings opportunities Employee wellness and support programs A workplace that values compassion, teamwork, and service excellence Join Our Team: If you're passionate about helping others, enjoy coordinating details, and want to play an important role in creating a positive patient experience, we encourage you to apply. Your ability to connect people with the care they need can make a meaningful difference every day.## **Qualifications:**Required Education and Experience 1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or 2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park). NOTE: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.