Clinical Center Associate I - Ambulatory Services - Head & Neck

Roswell Park Comprehensive Cancer Center; Buffalo (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY seeks a Clinical Center Associate I for Ambulatory Services - Head & Neck. You will answer calls, assist patients and visitors, manage clinic schedules, and record physician orders, playing a key role in coordinating care.

In this role you will collect co-pays, support a confidential, supervised environment, and collaborate with a dedicated care team to ensure a positive patient experience every day.

Qualifications

• Medical Office Assistant degree or equivalent with clinical support experience.
• Experience using medical terminology in a healthcare setting.
• Strong customer service and communication skills.
• Ability to manage clinic schedules and process payments.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules and record physician orders accurately.
• Guide patients through visits and coordinate with care team.
• Handle co-pay collections professionally.
• Maintain confidentiality in a supervised setting.

Skills

Administrative support

Medical terminology

Customer service

Education

Medical Office Assistant degree

Associate’s degree or equivalent

High School diploma + MA certificate

High School diploma + 2 years clinical experience

Job description

## Clinical Center Associate I - Ambulatory Services - Head & NeckApplylocations: Hospitaltime type: Full timeposted on: Posted Todayjob requisition id: R-21269## **Title:**Clinical Center Associate I - Ambulatory Services - Head & Neck**Job Type:**Regular## **Company:**Roswell Park Comprehensive Cancer Center## **Department:**Ambulatory Services - Head & Neck/Plastic & Reconstructive## **Time Type:**Full time## **Weekly Hours:**37.5## FTE:0.9375## **Shift:**First Shift (United States of America)## **Summary:** Be the Heart of Our Patient Experience! Are you organized, friendly, and thrive in a fast-paced healthcare environment? We’re looking for a detail-oriented Clinical Center Associate I to keep our Ambulatory Services - Head & Neck department running smoothly. In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors. If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you! We offer a starting pay of $21.81 per hour which includes a comprehensive benefits package.## **Qualifications:**Required Education and Experience 1. Medical Office Assistant Associate’s degree; or 2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park). NOTE: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices. **Equal Employment Opportunity Statement**Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law. **Reasonable Accommodation Request**RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. **Our Core Values**RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.**Historical Compensation Information Statement** Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].### About UsWelcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park.Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.