Patient Access Rep

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 38,000 - 47,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking a Patient Access Representative to be a key connector for patients, families, and clinical teams. You will guide patients, coordinate appointments and testing, and support care planning to ensure a smooth access process during what can be challenging times.

The role emphasizes empathy, organization, and strong communication while coordinating across multiple teams to resolve barriers and ensure timely access to services at Roswell Park.

Qualifications

• High School diploma or equivalent with 1 year of full-time experience in patient registration, scheduling, or insurance verification.
• Alternative: HS diploma with completion of a Roswell Park Patient Access Representative traineeship.
• Degrees must be conferred by an accredited institution per Roswell Park standards.

Responsibilities

• Guide patients through accessing care at Roswell Park.
• Coordinate new and returning patient appointments, testing, and admissions.
• Gather and review information for intake and care planning.
• Collaborate with referring providers and internal clinical teams to coordinate care.
• Facilitate communication among patients, caregivers, and disease-site teams.
• Help patients navigate insurance requirements and obtain financial clearance.
• Ensure records and information are collected and maintained accurately.

Skills

Empathy

Organization

Communication

Healthcare scheduling

Insurance verification

Education

High School diploma or equivalent

Completion of a Patient Access Trainee/related coursework

Job description

Title: Patient Access Rep Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Patient Access Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

Summary: About the Role: As a Patient Access Representative, you play a critical role in helping patients begin and continue their care journey at Roswell Park. You will serve as a key connection point for patients, caregivers, referring providers, and clinical teams, ensuring that every step of the access process is smooth, timely, and supportive. This role is ideal for someone who enjoys helping others, coordinating complex details, and creating a positive experience during what can be a challenging and emotional time for patients and families.

The starting annual salary for this position is $42,641 and this can include a full comprehensive benefits package.

What You'll Do:

• Guide patients through the process of accessing care at Roswell Park
• Coordinate new and returning patient appointments, diagnostic testing, and hospital admissions
• Gather and review information needed to support patient intake and care planning
• Collaborate with referring providers and internal clinical teams to ensure timely coordination of care
• Facilitate communication between patients, caregivers, and disease-site teams throughout the scheduling and access process
• Help patients navigate insurance requirements and obtain financial clearance for services
• Ensure all necessary records, documentation, and information are collected and accurately maintained
• Support a seamless patient experience by proactively identifying and resolving barriers to care

What You'll Bring:

• Passionate about helping patients and families navigate healthcare services
• Highly organized and able to manage multiple priorities with accuracy and attention to detail
• A strong communicator who can build positive relationships with patients, providers, and colleagues
• Comfortable coordinating complex schedules and information across multiple teams
• Skilled at problem-solving and finding solutions in a fast-paced environment
• Knowledgeable about healthcare scheduling, patient access, insurance processes, or financial clearance activities
• Committed to providing exceptional customer service and support

Qualifications:

1. High School diploma or High School Equivalency diploma and the equivalent of one (1) year of full-time experience in patient registration, patient scheduling, or insurance verification; or 2. High School diploma or High School Equivalency diploma and successful completion of a Patient Access Representative traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).
2. NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) and Health Research Inc. (HRI) Roswell Park Division believe that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants or job seekers because of their race, color, religion, sex, sexual orientation, gender identity or expression, national origin, creed, age, disability, pregnancy-related condition, military or veteran status, marital or familial status, domestic violence victim status, citizenship status, genetic information, individual’s relationship or association with a member of a protected category or any other protected group status as defined by law.

Reasonable Accommodation Request

RPCIC and HRI are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information.

Our Core Values

RPCIC and HRI are committed to providing an environment where patients, families, employees and community are treated with courtesy and respect. We support an inclusive environment that nurtures the talents, skills and abilities of each individual to embody and reflect our core values: Innovation, Integrity, Teamwork, Commitment, Compassion and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center

America's first cancer center founded in 1898 by Dr. Roswell Park. As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.