Bilingual Patient Access - Scheduling/Registration

Shriners Children’s Hospital; Pasadena (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative in the United States. The role involves greeting patients, verifying insurance, scheduling and pre-registration, and facilitating smooth check-in and registration processes.

The ideal candidate has a High School Diploma, at least 3 years of experience in patient access or related customer service in a healthcare setting, and bilingual English/Spanish capabilities. Compensation aligns with experience and institutional equity.

Qualifications

• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment.
• Bilingual English/Spanish proficiency required.

Responsibilities

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointment(s) and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Skills

Bilingual (English/Spanish)

Customer service

Education

High School Diploma

Job description

Shriners Children’s is seeking a Patient Access Representative in the United States. The role involves greeting patients, verifying insurance, scheduling and pre-registration, and facilitating smooth check-in and registration processes.

The ideal candidate has a High School Diploma, at least 3 years of experience in patient access or related customer service in a healthcare setting, and bilingual English/Spanish capabilities. Compensation aligns with experience and institutional equity.