Patient Access Representative

OSF HealthCare; Escanaba (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

BCBS Medical

Dental

Vision

401k with 5% match

Tuition Reimbursement

More benefits

Job summary

OSF HealthCare is seeking a Patient Access Representative to ensure each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, and guarantor information, in a way that helps them understand services and their financial responsibilities.

The role requires excellent patient service skills, the ability to work with multi-payer scenarios, and attention to detail. Training on revenue cycle will be completed within 12 months.

Qualifications

• Excellent interpersonal and communication skills.
• Proficient with Microsoft software (MS Office).
• Strong analytical and problem solving skills, detail oriented.
• Education: High School/GED; 1 year in an office clerical setting.

Responsibilities

• Ensure complete and accurate patient records, including demographics, insurance, and guarantor information.
• Provide excellent patient service over the phone or in person, explaining services and financial responsibilities.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Analytical thinking

Detail oriented

Education

High School/GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Pay for this position is $18.77/hour. This is an Hourly position.

Comprehensive Benefits Package

• BCBS Medical, Dental, Vision, 401k with 5% match, Tuition Reimbursement and more!

Overview

POSITION SUMMARY: The Patient Access Representative ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School/GED
• Experience: 1 year in an office clerical setting
• Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS:

• Experience: 3 years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting. Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer.