Patient Access Associate

OSF HealthCare; Pontiac (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate in Pontiac, IL. The role ensures complete and accurate medical records, demographics, insurance coverage, and guarantor information, and communicates financial responsibilities to patients while delivering excellent service in person or over the phone.

The position requires a high school diploma or GED and at least one year in an office clerical or customer service role, with training in revenue cycle processes within 12 months.

Qualifications

• High school diploma or GED required.
• One year in an office clerical setting or customer service.
• Working knowledge of Microsoft Office and website navigation.
• Must complete all revenue cycle training within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record.
• Verify patient demographics, insurance coverage, and responsible guarantor.
• Assist with registration accuracy and financial responsibilities explanations.
• Provide excellent patient service over phone or in person.
• Navigate multi-payer situations with deductive reasoning.

Skills

Microsoft Office

Website navigation

Communication skills

Time management

Problem solving

Education

High school diploma or GED

Tools

CPT4

ICD9/10

HCPCS

Modifiers

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Pontiac,IL

5 days a week 4pm-1230am every other weekend/holiday

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS:

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.